[rt-users] On Resolve Notify Requestors script email problem
kripur at gmail.com
kripur at gmail.com
Wed Jan 4 08:06:50 EST 2012
Hi,
I have set a user (with priviledges) who can create, delete, reply, etc
to tickets. But when I close a ticket (resolved), no email get sent to
the
Requestors. In the log I can see that no Recipients is found when the
'On Resolve Notify Requestors' scrip is run.
If I do the same operation logged on as the RT Root User, everything
works
fine.
What extra privileges do I need to give the user to be able to do this.
There will be a few such users (administrators) who will need to be able
to
resolve tickets and email sent back to requestors automatically.
Many Thanks in advance
krishan
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