[rt-users] On Resolve Notify Requestors script email problem

kripur at gmail.com kripur at gmail.com
Wed Jan 4 08:06:50 EST 2012

     I have set a user (with priviledges) who can create, delete, reply, etc
     to tickets. But when I close a ticket (resolved), no email get sent to
     Requestors. In the log I can see that no Recipients is found when the
     'On Resolve Notify Requestors' scrip is run.
     If I do the same operation logged on as the RT Root User, everything

     What extra privileges do I need to give the user to be able to do this.

     There will be a few such users (administrators) who will need to be able
     resolve tickets and email sent back to requestors automatically.

     Many Thanks in advance


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