[rt-users] On Resolve Notify Requestors script email problem
Ruslan Zakirov
ruz at bestpractical.com
Sun Jan 8 14:30:23 EST 2012
Hi,
Are you resolving ticket logged in as requestor? I suspect that it's
NotifyActor option affects outcome.
On Wed, Jan 4, 2012 at 17:06, <kripur at gmail.com> wrote:
> Hi,
> I have set a user (with priviledges) who can create, delete, reply, etc
> to tickets. But when I close a ticket (resolved), no email get sent to
> the
> Requestors. In the log I can see that no Recipients is found when the
> 'On Resolve Notify Requestors' scrip is run.
> If I do the same operation logged on as the RT Root User, everything
> works
> fine.
>
> What extra privileges do I need to give the user to be able to do this.
>
> There will be a few such users (administrators) who will need to be able
> to
> resolve tickets and email sent back to requestors automatically.
>
>
> Many Thanks in advance
>
>
> krishan
> --
> --------
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--
Best regards, Ruslan.
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