[rt-users] On Resolve Notify Requestors script email problem

Ruslan Zakirov ruz at bestpractical.com
Sun Jan 8 14:30:23 EST 2012


Are you resolving ticket logged in as requestor? I suspect that it's
NotifyActor option affects outcome.

On Wed, Jan 4, 2012 at 17:06,  <kripur at gmail.com> wrote:
> Hi,
>     I have set a user (with priviledges) who can create, delete, reply, etc
>     to tickets. But when I close a ticket (resolved), no email get sent to
>     the
>     Requestors. In the log I can see that no Recipients is found when the
>     'On Resolve Notify Requestors' scrip is run.
>     If I do the same operation logged on as the RT Root User, everything
>     works
>     fine.
>     What extra privileges do I need to give the user to be able to do this.
>     There will be a few such users (administrators) who will need to be able
>     to
>     resolve tickets and email sent back to requestors automatically.
>     Many Thanks in advance
>     krishan
> --
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012

Best regards, Ruslan.

More information about the rt-users mailing list