[rt-users] Strip the requestor

Randy Black Randy.Black at Buckle.com
Wed Jan 4 17:10:37 EST 2012



Need to strip the requestor on create for a specific queue.





From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Randy
Sent: Wednesday, January 04, 2012 2:01 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Strip the requestor


I need to strip the requestor from tickets belonging to a queue.  How do
I do that?


This seems to not be working:

my $newqueue = "Contact\ Us";

my $newrequestor = "nobody";

my $T_Obj = $self->TicketObj;

$RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #".
$newqueue );

my ($status, $msg) = $T_Obj->SetQueue($newqueue);

unless ($status) {

    $RT::Logger->warning("unable to set new queue: $msg");

    return undef;


$RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to user #".
$newrequestor );

my ($status, $msg) = $self->TicketObj->SetRequestor( $newrequestor );

unless( $status ) {

    $RT::Logger->error( "Impossible to assign the ticket to
$newrequestor: $msg" );

    return undef;


return 1;

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