[rt-users] Strip the requestor

[Randy Black]

Anyone?

 

Need to strip the requestor on create for a specific queue.

 

Thanks,

Randy

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Randy
Black
Sent: Wednesday, January 04, 2012 2:01 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Strip the requestor

 

I need to strip the requestor from tickets belonging to a queue.  How do
I do that?

 

This seems to not be working:

my $newqueue = "Contact\ Us";

my $newrequestor = "nobody";

my $T_Obj = $self->TicketObj;

$RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #".
$newqueue );

my ($status, $msg) = $T_Obj->SetQueue($newqueue);

unless ($status) {

    $RT::Logger->warning("unable to set new queue: $msg");

    return undef;

}

$RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to user #".
$newrequestor );

my ($status, $msg) = $self->TicketObj->SetRequestor( $newrequestor );

unless( $status ) {

    $RT::Logger->error( "Impossible to assign the ticket to
$newrequestor: $msg" );

    return undef;

}

return 1;

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