[rt-users] Strip the requestor

[Brent Wiese]

Looks like it's probably moving queues and not getting to the SetRequestor. I had this happen to me on a scrip too. Think it's firing off the change queue event before it finishes the rest of your scrip.

Maybe reverse order of operations or break it into 2 scrips, possible putting the SetRequestor as an "On Queue Change" TransactionCreate scrip on the "Contact Us" queue...



From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Randy Black
Sent: Wednesday, January 04, 2012 3:11 PM
To: Randy Black; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Strip the requestor

Anyone?

Need to strip the requestor on create for a specific queue.

Thanks,
Randy

From: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Randy Black
Sent: Wednesday, January 04, 2012 2:01 PM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: [rt-users] Strip the requestor


I need to strip the requestor from tickets belonging to a queue.  How do I do that?


This seems to not be working:

my $newqueue = "Contact\ Us";

my $newrequestor = "nobody";

my $T_Obj = $self->TicketObj;

$RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #". $newqueue );

my ($status, $msg) = $T_Obj->SetQueue($newqueue);

unless ($status) {

    $RT::Logger->warning("unable to set new queue: $msg");

    return undef;

}

$RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to user #". $newrequestor );

my ($status, $msg) = $self->TicketObj->SetRequestor( $newrequestor );

unless( $status ) {

    $RT::Logger->error( "Impossible to assign the ticket to $newrequestor: $msg" );

    return undef;

}

return 1;
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