[rt-users] PriorityAsAString plugin question
sunnavy
sunnavy at bestpractical.com
Thu Jan 5 08:07:59 EST 2012
Take "Med/Med" for example, first "Med" means "Priority", the sencond one
means "Final Priority".
you can avoid the second one if you don't set "Final Priority"
sunnavy
On 12-01-05 15:41, RT User wrote:
> All,
>
> I have a Priority as a String plugin configured. Here is my configuration
> below.
>
>
> Set( %PriorityAsString, ( Low => 0, Low-Med => 25, Med => 50, High => 100
> ) );
> Set( @PriorityAsStringOrder, qw( High Med Low-Med Low ) );
>
> In RT Priority, I now see,
>
> Priority: Low-Med/Low-Med or Med/Med
>
> I'd like to see only one of those. The Priority gets repeated after a "/"
>
> Is there any way I can get around it?
>
> Thanks!
> Steve
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