[rt-users] Error with scrip2 'On Owner change'

Thomas Sibley trs at bestpractical.com
Thu Jan 5 09:51:56 EST 2012

(This is a much better subject.)

On 01/05/2012 06:40 AM, Daniel Garcia Mejia wrote:
> Hi, I have problem with global script 2 'On Owner Change notify Owner':
> 1.-I create a new ticket and put owner (for example 'Person1' , where
> his email is example1 at example.com)
> 2.-In another account, I open the same ticket and steal.
> 3.-I see this in terminal:
> [Thu Jan  5 11:40:44 2012] [info]: <***@cesca.cat> #247/2135 - Scrip 2
> On Owner Change Notify Owner
> [Thu Jan  5 11:40:44 2012] [info]: <***@cesca.cat> No recipients found.
> Not sending.
> It is normal? I want that RT sent email to Person 1
> (example1 at example.com) when another person steal her ticket.

Are you the one stealing the ticket?  Again, you're likely running into
NotifyActor.  By default NotifyActor is off because RT assumes you
already know you just stole the ticket.

You can turn off NotifyActor globally in your RT_SiteConfig.pm or as a
per-user preference.


More information about the rt-users mailing list