[rt-users] Error with scrip2 'On Owner change'

[Thomas Sibley]

On 01/05/2012 09:55 AM, Franzini, Gabriele [Nervianoms] wrote:
>>2.-In another account, I open the same ticket and steal.
>>3.-I see this in terminal:
> 
>>[Thu Jan  5 11:40:44 2012] [info]: <***@cesca.cat> #247/2135 - Scrip 2
>>On Owner Change Notify Owner
>>[Thu Jan  5 11:40:44 2012] [info]: <***@cesca.cat> No recipients found.
>>Not sending.
>>
>>It is normal? I want that RT sent email to Person 1
>>(example1 at example.com) when another person steal her ticket.
> 
> I think it is normal behaviour. By the time the scrip is fired, Person 1
> is not anymore the Owner, and you (the new Owner) are the author of the
> change, so no recipients.
> 
> Maybe there is a way to retrieve the old owner from the Transaction
> object, and send the e-mail, with a User-Defined action.

Ah, I missed that Person 1 wants the notification.  Gabriele is correct.
 Scrips fire on the receiving end.  You'll need to pull the old owner
from the transaction object and use their email address in a custom
template.

Thomas