[rt-users] RT3.8.8 getting logged out after doing search

o.nash at cs.ucc.ie o.nash at cs.ucc.ie
Fri Jan 6 06:56:52 EST 2012

Dear all,
We recently had a MySQL crash [ due to RAM failure ], after RAM replaced 
and sessions table dropped and re-created from Schema in rt3.sql dump we 
are seeing a new problem with searches.
When the search is executed the resulting tickets are displayed fine
but any attempt to open one results in the RT login screen.
If we do login the required ticket is opened.

When browsing tickets from the HOME base list this does not happen.

Here is an example apache log of the above search: - - [06/Jan/2012:11:36:46 +0000] "GET 
HTTP/1.1" 200 35950 - - [06/Jan/2012:11:37:09 +0000] "GET 
/Ticket/Display.html?id=16718 HTTP/1.1" 200 5267 - - [06/Jan/2012:11:37:25 +0000] "POST /Ticket/Display.html 
HTTP/1.1" 200 32802
I have cleared old cookies and caches etc ....

ubuntu 10.04
perl 5.10.1
apache 2.2.17
mod_perl 2.0.5 [ previously we used mod_perl 2.0.4 ] this is only change 
since crash.

Oliver Nash
CSSG Computer Science UCC

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