[rt-users] RT3.8.8 getting logged out after doing search

[Ruslan Zakirov]

Hi,

RT version? Show us how your new sessions table looks.

SHOW CREATE TABLE sessions;

On Fri, Jan 6, 2012 at 15:56,  <o.nash at cs.ucc.ie> wrote:
> Dear all,
> We recently had a MySQL crash [ due to RAM failure ], after RAM replaced and
> sessions table dropped and re-created from Schema in rt3.sql dump we are
> seeing a new problem with searches.
> When the search is executed the resulting tickets are displayed fine
> but any attempt to open one results in the RT login screen.
> If we do login the required ticket is opened.
>
> When browsing tickets from the HOME base list this does not happen.
>
> Here is an example apache log of the above search:
> 143.239.74.146 - - [06/Jan/2012:11:36:46 +0000] "GET
> /Search/Results.html?Format='%20%20%20%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23'%2C%0A'%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject'%2C%0A'__Status__'%2C%0A'__QueueName__'%2C%0A'__OwnerName__'%2C%0A'__Priority__'%2C%0A'__NEWLINE__'%2C%0A''%2C%0A'%3Csmall%3E__Requestors__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E'&Order=DESC%7CASC%7CASC%7CASC&OrderBy=LastUpdated%7C%7C%7C&Page=1&Query=Status%20%3D%20'new'%20OR%20Status%20%3D%20'open'&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=
> HTTP/1.1" 200 35950
> 143.239.74.146 - - [06/Jan/2012:11:37:09 +0000] "GET
> /Ticket/Display.html?id=16718 HTTP/1.1" 200 5267
> 143.239.74.146 - - [06/Jan/2012:11:37:25 +0000] "POST /Ticket/Display.html
> HTTP/1.1" 200 32802
> ----------------------
> I have cleared old cookies and caches etc ....
>
> Thanks
> Oliver
> ubuntu 10.04
> perl 5.10.1
> apache 2.2.17
> mod_perl 2.0.5 [ previously we used mod_perl 2.0.4 ] this is only change
> since crash.
>
> --
> Oliver Nash
> CSSG Computer Science UCC
> -------------------------
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012



-- 
Best regards, Ruslan.