[rt-users] [RT4] Mailgate couldn't find sender's address and load a valid user

[Ruslan Zakirov]

Hi,

>From address is wrong in testmail or new users don't have permissions
to create tickets.

On Mon, Jan 2, 2012 at 14:56, Ronan MOUCHOUX <rmouchoux at gmail.com> wrote:
> Hello,
>
> I'm trying to configure RT4 so that it will be possible to create ticket
> from email. The mail server and RT are running on the same server.
> I'm running on RHEL5, so I've copy /opt/rt4/bin/rt-mailgate to
> /etc/smrsh/rt-mailgate
>
> I've update the /etc/aliases file with this line :
> rtest:    "|/etc/smrsh/rt-mailgate --queue General --action correspond --url
> http:/x.x.x.x:8080"
>
> rtest is the username of an existing RT user. In the WEB interface, I've
> granted the group 'Everyone' for the 'General' queue (Create a ticket and
> Reply to ).
> In addition in RT_SiteConfig.pm I've added this line : Set($WebExternalAuto,
> 1);
>
> But when I try to send a mail through the command " /etc/smrsh/rt-mailgate
> --queue General --action correspond --url http://x.x.x.x:8080 --debug <
> /root/testmsg"
> i get this error from the mailgate debug :
> /etc/smrsh/rt-mailgate: temp file is '/tmp/EwqftI9qgS/E83e2Ts_i_'
> /etc/smrsh/rt-mailgate: connecting to
> http://203.0.57.51:8080/REST/1.0/NoAuth/mail-gateway
> not ok - Could not load a valid user
>
> and this in the logs provided by "/opt/rt4/sbin/rt-server" :
> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $From in
> pattern match (m//) at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151.
> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151)
> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $From in
> pattern match (m//) at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151.
> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151)
> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $From in
> string eq at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151.
> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151)
> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $line in
> pattern match (m//) at /usr/local/share/perl5/Mail/Header.pm line 174.
> (/usr/local/share/perl5/Mail/Header.pm:174)
> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $line in
> substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176.
> (/usr/local/share/perl5/Mail/Header.pm:176)
> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $line in
> substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176.
> (/usr/local/share/perl5/Mail/Header.pm:176)
> [Mon Jan  2 10:50:14 2012] [error]: Couldn't find sender's address
> (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:71)
> [Mon Jan  2 10:50:14 2012] [error]: Could not record email: Could not load a
> valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
>
>
> I've probably missed something during the configuration. Does anyone have a
> clue?
>
> Thanking you in advance,
> Best regards,
> Ronan
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012



-- 
Best regards, Ruslan.