[rt-users] [RT4] Mailgate couldn't find sender's address and load a valid user

[Alexander Kubatkin]

Hello,

08.01.12 23:54, Ruslan Zakirov пишет:
> Hi,
> 
>  From address is wrong in testmail or new users don't have permissions
> to create tickets.
> 


I'm not sure in this, try to check with test message which in "From:" record contain value like this:

From: =?UTF-8?B?0JDQu9C10LrRgdCw0L3QtNGAINCa0YPQsdCw0YLQutC40L0=?= <some_test at mail.ru>

encoded name is in a russian, such "From:" give us 
not ok - Could not load a valid user

if this record changed to

From: "test" <some_test at mail.ru>
or
From: test <some_test at mail.ru>

there is no problem and ticket created.

So this is problem in RT, I hope this would be fixed ASAP.



> On Mon, Jan 2, 2012 at 14:56, Ronan MOUCHOUX<rmouchoux at gmail.com>  wrote:
>> Hello,
>>
>> I'm trying to configure RT4 so that it will be possible to create ticket
>> from email. The mail server and RT are running on the same server.
>> I'm running on RHEL5, so I've copy /opt/rt4/bin/rt-mailgate to
>> /etc/smrsh/rt-mailgate
>>
>> I've update the /etc/aliases file with this line :
>> rtest:    "|/etc/smrsh/rt-mailgate --queue General --action correspond --url
>> http:/x.x.x.x:8080"
>>
>> rtest is the username of an existing RT user. In the WEB interface, I've
>> granted the group 'Everyone' for the 'General' queue (Create a ticket and
>> Reply to ).
>> In addition in RT_SiteConfig.pm I've added this line : Set($WebExternalAuto,
>> 1);
>>
>> But when I try to send a mail through the command " /etc/smrsh/rt-mailgate
>> --queue General --action correspond --url http://x.x.x.x:8080 --debug<
>> /root/testmsg"
>> i get this error from the mailgate debug :
>> /etc/smrsh/rt-mailgate: temp file is '/tmp/EwqftI9qgS/E83e2Ts_i_'
>> /etc/smrsh/rt-mailgate: connecting to
>> http://203.0.57.51:8080/REST/1.0/NoAuth/mail-gateway
>> not ok - Could not load a valid user
>>
>> and this in the logs provided by "/opt/rt4/sbin/rt-server" :
>> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $From in
>> pattern match (m//) at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151.
>> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151)
>> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $From in
>> pattern match (m//) at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151.
>> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151)
>> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $From in
>> string eq at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151.
>> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151)
>> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $line in
>> pattern match (m//) at /usr/local/share/perl5/Mail/Header.pm line 174.
>> (/usr/local/share/perl5/Mail/Header.pm:174)
>> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $line in
>> substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176.
>> (/usr/local/share/perl5/Mail/Header.pm:176)
>> [Mon Jan  2 10:50:14 2012] [warning]: Use of uninitialized value $line in
>> substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176.
>> (/usr/local/share/perl5/Mail/Header.pm:176)
>> [Mon Jan  2 10:50:14 2012] [error]: Couldn't find sender's address
>> (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:71)
>> [Mon Jan  2 10:50:14 2012] [error]: Could not record email: Could not load a
>> valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
>>
>>
>> I've probably missed something during the configuration. Does anyone have a
>> clue?
>>
>> Thanking you in advance,
>> Best regards,
>> Ronan
>>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston — March 5&  6, 2012
> 
> 
> 


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