[rt-users] On Resolve Notify Requestors script email problem

kripur at gmail.com kripur at gmail.com
Mon Jan 9 04:01:11 EST 2012

Thanks Ruslan,
             Yes, I was logged on as the Requestor. I realised afterwards
that this could be the problem. I have just set up Request Tracker at 
our site and was doing some tests logged on as myself, submitting tickets
as the same user and resolving them as the same user.

Many Thanks for your help.



On 08/01/12 19:30, Ruslan Zakirov wrote:
> Hi,
> Are you resolving ticket logged in as requestor? I suspect that it's
> NotifyActor option affects outcome.
> On Wed, Jan 4, 2012 at 17:06,<kripur at gmail.com>  wrote:
>> Hi,
>>      I have set a user (with priviledges) who can create, delete, reply,
>>      etc
>>      to tickets. But when I close a ticket (resolved), no email get sent to
>>      the
>>      Requestors. In the log I can see that no Recipients is found when the
>>      'On Resolve Notify Requestors' scrip is run.
>>      If I do the same operation logged on as the RT Root User, everything
>>      works
>>      fine.
>>      What extra privileges do I need to give the user to be able to do
>>      this.
>>      There will be a few such users (administrators) who will need to be
>>      able
>>      to
>>      resolve tickets and email sent back to requestors automatically.
>>      Many Thanks in advance
>>      krishan
>> --

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