[rt-users] Automation

Ruslan Zakirov ruz at bestpractical.com
Mon Jan 9 17:07:29 EST 2012

On Tue, Jan 10, 2012 at 01:12, Ram Moskovitz <ram0502 at gmail.com> wrote:
> Our office RT4 installation is humming a long. Training is going reasonably
> well. Now for some automation...
> We have a few very common requests that come in - folks looking for a
> particular report.
> I'd like to add a link somewhere in RT (perhaps on the Basics page or a new
> page instead of Basics?) where I can wire in a scrip (or perl module of any
> flavor... we have good perl skills in house) that will:
> 1 Build a URL based on well defined fields in the request
> 2 Pull a file from the dynamic URL
> 3 Correspond to requestor: with canned text (substitutions from the original
> request), attaching the retrieved file, changing the status to resolved
> What's the right way to go about this?

Start with share/html/Elements/Tabs to put an item into the menu. Use
callbacks. Link points to a new mason component that does the job and
redirect backs afterwards with results.

> thanks
> ram
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012

Best regards, Ruslan.

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