[rt-users] No Delete option on 3.8.8
martinmoore
martinm at it-helps.co.uk
Fri Jan 13 04:26:56 EST 2012
OK, that's successful, thanks.
>If you want it on existing searches you will need to add QuickDelete
to your formats.
I could do with it in the '10 newest unowned tickets' view - how do I add to
that?
Cheers.
Kevin Falcone-2 wrote:
>
> On Thu, Jan 12, 2012 at 11:23:51AM -0800, martinmoore wrote:
>>
>> Hmm - added to site config as per the readme, rm mason/obj restarted
>> apache.
>> It seems to have loaded, but I can't find it anywhere in the setup:
>
> Where are you looking?
> Click on Tickets and do a new search for id < 10000
>
> If you want it on existing searches you will need to add QuickDelete
> to your formats.
>
> -kevin
>
>> DefaultSearchResultFormat
>> ' /rt/Ticket/Display.html?id=__id__ __id__ /TITLE:#', '
>> /rt/Ticket/Display.html?id=__id__ __Subject__ /TITLE:Subject', Status,
>> QueueName, OwnerName, Priority, QuickDelete, '__NEWLINE__', '',
>> '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
>> '<small>__ToldRelative__</small>',
>> '<small>__LastUpdatedRelative__</small>',
>> '<small>__TimeLeft__</small>'
>> site config
>>
>>
>>
>> Kevin Falcone-2 wrote:
>> >
>> > On Thu, Jan 12, 2012 at 08:42:31AM -0800, martinmoore wrote:
>> >>
>> >> Great - thanks Kevin.
>> >>
>> >> I now have 'delete' from within the ticket view. Is it possible to
>> have
>> >> it
>> >> in the list view to allow deletion of spam without opening the ticket?
>> >
>> > Yes, the README explains how to modify your default search format.
>> >
>> > -kevin
>> >
>> >> Kevin Falcone-2 wrote:
>> >> >
>> >> > On Thu, Jan 12, 2012 at 06:26:11AM -0800, martinmoore wrote:
>> >> >>
>> >> >> I didn't have that dir for mason, so did
>> >> >>
>> >> >> rm -rf /var/cache/request-tracker3.8/mason_data/obj
>> >> >>
>> >> >> which appears to be the directory on my server.
>> >> >>
>> >> >> Now restarting apache2 gives the following, which is hopefully a
>> >> simple
>> >> >> path
>> >> >> issue, but not to me:
>> >> >>
>> >> >> [error] Can't locate Extension/QuickDelete.pm in @INC (@INC
>> contains:
>> >> >
>> >> > The extension is named RT::Extension::QuickDelete, not
>> >> > Extension::QuickDelete.
>> >> >
>> >> > It doesn't appear that you've followed the instructions from the
>> >> README.
>> >> >
>> >> >> /usr/local/share/request-tracker3.8/lib
>> >> /usr/share/request-tracker3.8/lib
>> >> >> /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1
>> >> >> /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10
>> >> /usr/share/perl/5.10
>> >> >> /usr/local/lib/site_perl . /etc/apache2) at
>> >> >> /usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation
>> failed
>> >> in
>> >> >> require at (eval 5) line 1.\n
>> >> >>
>> >> >>
>> >> >>
>> >> >> Raphaël MOUNEYRES wrote:
>> >> >> >
>> >> >> > you probably need to clear mason cache before restarting apache
>> >> >> >
>> >> >> > rm -rf /opt/rt3/var/mason_data/obj
>> >> >> >
>> >> >> > Raphaël MOUNEYRES
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> > martinmoore <martinm at it-helps.co.uk>
>> >> >> > Envoyé par : rt-users-bounces at lists.bestpractical.com
>> >> >> > 12/01/2012 12:45
>> >> >> >
>> >> >> > A
>> >> >> > rt-users at lists.bestpractical.com
>> >> >> > cc
>> >> >> >
>> >> >> > Objet
>> >> >> > Re: [rt-users] No Delete option on 3.8.8
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> > I've installed RT-Extension-QuickDelete, added it to
>> >> RT_SiteConfig.pm
>> >> >> and
>> >> >> > restarted Apache, but it doesn't appear. Do I need to do anything
>> >> else?
>> >> >> If
>> >> >> > not, where's it hiding :)
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> > Kevin Falcone-2 wrote:
>> >> >> >>
>> >> >> >> You appear to want to RT-Extension-QuickDelete extension.
>> >> >> >> I assume you had it installed in 3.8.4 and lost it in the
>> upgrade.
>> >> >> >>
>> >> >> >> -kevin
>> >> >> >>
>> >> >> >>
>> >> >> >> --------
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>> >> >> >> * Boston — March 5 & 6, 2012
>> >> >> >>
>> >> >> >
>> >> >> > --
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>> >> >> >
>> >> >>
>> >>
>> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html
>> >> >> > Sent from the Request Tracker - User mailing list archive at
>> >> >> Nabble.com.
>> >> >> >
>> >> >> > --------
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>> >> >> > * Boston March 5 & 6, 2012
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>> >> >> > * Boston — March 5 & 6, 2012
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>> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128088.html
>> >> >> Sent from the Request Tracker - User mailing list archive at
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>> >> >>
>> >> >> --------
>> >> >> RT Training Sessions
>> (http://bestpractical.com/services/training.html)
>> >> >> * Boston March 5 & 6, 2012
>> >> >
>> >> >
>> >> > --------
>> >> > RT Training Sessions
>> (http://bestpractical.com/services/training.html)
>> >> > * Boston — March 5 & 6, 2012
>> >> >
>> >>
>> >> --
>> >> View this message in context:
>> >>
>> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128980.html
>> >> Sent from the Request Tracker - User mailing list archive at
>> Nabble.com.
>> >>
>> >> --------
>> >> RT Training Sessions (http://bestpractical.com/services/training.html)
>> >> * Boston March 5 & 6, 2012
>> >
>> >
>> > --------
>> > RT Training Sessions (http://bestpractical.com/services/training.html)
>> > * Boston — March 5 & 6, 2012
>> >
>>
>> --
>> View this message in context:
>> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33130013.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston March 5 & 6, 2012
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012
>
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