[rt-users] No Delete option on 3.8.8
Kevin Falcone
falcone at bestpractical.com
Thu Jan 12 15:57:58 EST 2012
On Thu, Jan 12, 2012 at 11:23:51AM -0800, martinmoore wrote:
>
> Hmm - added to site config as per the readme, rm mason/obj restarted apache.
> It seems to have loaded, but I can't find it anywhere in the setup:
Where are you looking?
Click on Tickets and do a new search for id < 10000
If you want it on existing searches you will need to add QuickDelete
to your formats.
-kevin
> DefaultSearchResultFormat
> ' /rt/Ticket/Display.html?id=__id__ __id__ /TITLE:#', '
> /rt/Ticket/Display.html?id=__id__ __Subject__ /TITLE:Subject', Status,
> QueueName, OwnerName, Priority, QuickDelete, '__NEWLINE__', '',
> '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
> '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>',
> '<small>__TimeLeft__</small>'
> site config
>
>
>
> Kevin Falcone-2 wrote:
> >
> > On Thu, Jan 12, 2012 at 08:42:31AM -0800, martinmoore wrote:
> >>
> >> Great - thanks Kevin.
> >>
> >> I now have 'delete' from within the ticket view. Is it possible to have
> >> it
> >> in the list view to allow deletion of spam without opening the ticket?
> >
> > Yes, the README explains how to modify your default search format.
> >
> > -kevin
> >
> >> Kevin Falcone-2 wrote:
> >> >
> >> > On Thu, Jan 12, 2012 at 06:26:11AM -0800, martinmoore wrote:
> >> >>
> >> >> I didn't have that dir for mason, so did
> >> >>
> >> >> rm -rf /var/cache/request-tracker3.8/mason_data/obj
> >> >>
> >> >> which appears to be the directory on my server.
> >> >>
> >> >> Now restarting apache2 gives the following, which is hopefully a
> >> simple
> >> >> path
> >> >> issue, but not to me:
> >> >>
> >> >> [error] Can't locate Extension/QuickDelete.pm in @INC (@INC contains:
> >> >
> >> > The extension is named RT::Extension::QuickDelete, not
> >> > Extension::QuickDelete.
> >> >
> >> > It doesn't appear that you've followed the instructions from the
> >> README.
> >> >
> >> >> /usr/local/share/request-tracker3.8/lib
> >> /usr/share/request-tracker3.8/lib
> >> >> /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1
> >> >> /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10
> >> /usr/share/perl/5.10
> >> >> /usr/local/lib/site_perl . /etc/apache2) at
> >> >> /usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation failed
> >> in
> >> >> require at (eval 5) line 1.\n
> >> >>
> >> >>
> >> >>
> >> >> Raphaël MOUNEYRES wrote:
> >> >> >
> >> >> > you probably need to clear mason cache before restarting apache
> >> >> >
> >> >> > rm -rf /opt/rt3/var/mason_data/obj
> >> >> >
> >> >> > Raphaël MOUNEYRES
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> > martinmoore <martinm at it-helps.co.uk>
> >> >> > Envoyé par : rt-users-bounces at lists.bestpractical.com
> >> >> > 12/01/2012 12:45
> >> >> >
> >> >> > A
> >> >> > rt-users at lists.bestpractical.com
> >> >> > cc
> >> >> >
> >> >> > Objet
> >> >> > Re: [rt-users] No Delete option on 3.8.8
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> > I've installed RT-Extension-QuickDelete, added it to
> >> RT_SiteConfig.pm
> >> >> and
> >> >> > restarted Apache, but it doesn't appear. Do I need to do anything
> >> else?
> >> >> If
> >> >> > not, where's it hiding :)
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> > Kevin Falcone-2 wrote:
> >> >> >>
> >> >> >> You appear to want to RT-Extension-QuickDelete extension.
> >> >> >> I assume you had it installed in 3.8.4 and lost it in the upgrade.
> >> >> >>
> >> >> >> -kevin
> >> >> >>
> >> >> >>
> >> >> >> --------
> >> >> >> RT Training Sessions
> >> (http://bestpractical.com/services/training.html)
> >> >> >> * Boston — March 5 & 6, 2012
> >> >> >>
> >> >> >
> >> >> > --
> >> >> > View this message in context:
> >> >> >
> >> >>
> >> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html
> >> >> > Sent from the Request Tracker - User mailing list archive at
> >> >> Nabble.com.
> >> >> >
> >> >> > --------
> >> >> > RT Training Sessions
> >> (http://bestpractical.com/services/training.html)
> >> >> > * Boston March 5 & 6, 2012
> >> >> >
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> >> >> >
> >> >> > --------
> >> >> > RT Training Sessions
> >> (http://bestpractical.com/services/training.html)
> >> >> > * Boston — March 5 & 6, 2012
> >> >> >
> >> >>
> >> >> --
> >> >> View this message in context:
> >> >>
> >> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128088.html
> >> >> Sent from the Request Tracker - User mailing list archive at
> >> Nabble.com.
> >> >>
> >> >> --------
> >> >> RT Training Sessions (http://bestpractical.com/services/training.html)
> >> >> * Boston March 5 & 6, 2012
> >> >
> >> >
> >> > --------
> >> > RT Training Sessions (http://bestpractical.com/services/training.html)
> >> > * Boston — March 5 & 6, 2012
> >> >
> >>
> >> --
> >> View this message in context:
> >> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128980.html
> >> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> >>
> >> --------
> >> RT Training Sessions (http://bestpractical.com/services/training.html)
> >> * Boston March 5 & 6, 2012
> >
> >
> > --------
> > RT Training Sessions (http://bestpractical.com/services/training.html)
> > * Boston — March 5 & 6, 2012
> >
>
> --
> View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33130013.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston March 5 & 6, 2012
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