[rt-users] Upload Multiple Files at once

Ruslan Zakirov ruz at bestpractical.com
Sat Jan 14 15:39:26 EST 2012

On Sat, Jan 14, 2012 at 00:05, Jay Ashworth <jra at baylink.com> wrote:
> ----- Original Message -----
>> From: "Jeff" <bigwa420 at gmail.com>
>> We are using a Custom Field that allows for multiple photos to be
>> uploaded and attached to a ticket. We typically have 3 photos per
>> ticket and people would like to be able to select the 3 photos to
>> upload together instead of having to add and save for each one.
>> Has anyone found a way to be able to upload more than 1 file at a
>> time?
> It's a documented problem that this cannot be done in Internet Explorer: the
> browser will not support multiple selection in a file picker dialog box.
> The only way I'm aware of to implement this is by grafting in a Flash-based
> uploader; a non-trivial undertaking.  (There's a jQuery multi-file uploader,
> but it also depends on the browser's file-picker and has the same problems.)
> FF, Safari and Chrome all allow multiple selection in their file pickers,
> though the app may not know how to handle it, and thus not enable it.

Even if browser support it, it should be implemented in RT and it's not.

> Cheers,
> -- jra
> --
> Jay R. Ashworth                  Baylink                       jra at baylink.com
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Best regards, Ruslan.

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