[rt-users] Split tickets

Ruslan Zakirov ruz at bestpractical.com
Mon Jan 16 12:19:18 EST 2012


Hi,

Don't send the same request twice. You didn't get answer - probably
people don't know about solution you need, requested info is just
available through simple search.

There are no paging extension for ticket's history.

There are a few solutions to help keep history smaller. Google.

https://github.com/cloos/rt-extension-briefhistory
http://search.cpan.org/~cloos/RT-Extension-HistoryFilter-0.02/

Searching in archives would help you find more variants.

RT 4.0 has new feature to delay loading history.

On Mon, Jan 16, 2012 at 20:48, Daniel Garcia Mejia <dgarcia at cesca.cat> wrote:
> Hi,
>
> I search in google and rt mailing list and I don't find any answer for my
> question.
>
> In my RT system, I have tickets that contain a lot of answer/comments and
> sometimes it's very hard (cost too much time) to display the ticket.
>
> Is there any possibility to split tickets in 2 pages when it reaches a
> maximum number of messages / comment for display on a ticket?
>
> Thanks
>
>
> Best regards,
>
> Daniel
>
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-- 
Best regards, Ruslan.



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