[rt-users] getmail not deleting messages from email server- RT4

[Brad Arnold]

Son-of-a-gun

Removing the '--debug' switch resolved it.
I had enabled debug working with a different issue.

Thank you!

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, January 17, 2012 3:42 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] getmail not deleting messages from email server- RT4

On Tue, Jan 17, 2012 at 12:20:00PM -0800, Brad Arnold wrote:
>    I'm just getting RT4.0.4 set up, and I've run into what is most likely a config issue between
>    rt-mailgate and getmail.
>
>    And I'm running out of hair trying to find it.
>
>
>
>    Getmail will successfully retrieve the message from the mail server, but it apparently doesn't
>    get marked as being delivered. The next time getmail runs, it grabs that same message again,
>    which means every getmail run, the tickets get all of these messages appended to the bottom.
>
>
>
>    I've tried messing with the `read', read_all', and `delete' settings in the getmailrc, but no
>    change.
>
>
>
>    When I execute getmail this is the output:
>
>    Delivery error (command rt-mailgate 7638 wrote to stderr: /opt/rt4/bin/rt-mailgate: temp file
>    is '/tmp/CnnU1Wj73w/NDivDH105O'
>
>    /opt/rt4/bin/rt-mailgate: connecting to
> https://RTSERVERNAME/rt/REST/1.0/NoAuth/mail-gateway

This is really a getmail question, but what happens if you turn off --debug (which is printing to STDERR and possibly confusing getmail).
getmail should be respecting the exit code, but appears to be looking at the output instead.

>    okTicket: 4Queue: GeneralOwner: Brad.ArnoldStatus: openSubject: Test4Requestor:
>    Brad.Arnold at SomeDomain.com)
>
>      msg 1/2 (1474 bytes) from <unknown>, delivery error (command rt-mailgate 7638 wrote to
>    stderr: /opt/rt4/bin/rt-mailgate: temp file is '/tmp/CnnU1Wj73w/NDivDH105O'
>
>    /opt/rt4/bin/rt-mailgate: connecting to
> https://RTSERVERNAME/rt/REST/1.0/NoAuth/mail-gateway
>
>    okTicket: 4Queue: GeneralOwner: Brad.ArnoldStatus: openSubject: Test4Requestor:
>    Brad.Arnold at SomeDomain.com)

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