[rt-users] RT 4.0.4 - Running Extract Custom Fields script on existing tickets in queue?

[Chris Rios]

Fantastic! That did the trick. Thank you for your help, Thomas and Kevin!


Thomas Sibley wrote:
> 
> On 01/18/2012 06:35 PM, Chris Rios wrote:
>>  ./rt-crontool --transaction first --action
>> RT::Action::ExtractCustomFieldValues --template CustomFieldExtract
>> --search
>> RT::Search::ActiveTicketsInQueue --search-arg "Status='stalled' and
>> Queue='Copyright_Notices'
>> 
>> The Search::ActiveTicketsInQueue only seems to pick up open tickets, and
>> not
>> ones in a "new" or "stalled" status. Any thoughts?
> 
> Use RT::Search::FromSQL and keep the same --search-arg.
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> 
> 

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