[rt-users] RT 4.0.4 - Running Extract Custom Fields script on existing tickets in queue?

[Thomas Sibley]

On 01/18/2012 06:35 PM, Chris Rios wrote:
>  ./rt-crontool --transaction first --action
> RT::Action::ExtractCustomFieldValues --template CustomFieldExtract --search
> RT::Search::ActiveTicketsInQueue --search-arg "Status='stalled' and
> Queue='Copyright_Notices'
> 
> The Search::ActiveTicketsInQueue only seems to pick up open tickets, and not
> ones in a "new" or "stalled" status. Any thoughts?

Use RT::Search::FromSQL and keep the same --search-arg.