[rt-users] Change owner of an assigned ticket?

[Ruslan Zakirov]

Hi,

Steal first then assign. Search in archives for alternatives.

On Thu, Jan 19, 2012 at 17:11, declaya <chocoboselphie at gmx.de> wrote:
>
> Hi all,
>
> I'm wondering how I can change the owner of already assigned tickets. If a
> normal user tries to do this, RT says:
> 'You can only reassign tickets that you own or that are unowned.'
> I think this is okay, so I can avoid random assigning to someone else.
>
> Now I tried to change the owner with an account that has the SuperUser
> right, but RT still tells me the same. Is it also intended for the SuperUser
> not to change the owners?
>
> We now have the problem that an user, who is owner auf a specific ticket, is
> not available at the moment. So I wanted to assign the ticket to somebody
> else.
> I'm using RT 4.0.4.
>
> Thanks in advance for your help!
> Have a nice day!
>
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> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
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-- 
Best regards, Ruslan.