[rt-users] Change owner of an assigned ticket?

Ruslan Zakirov ruz at bestpractical.com
Thu Jan 19 08:36:00 EST 2012


Steal first then assign. Search in archives for alternatives.

On Thu, Jan 19, 2012 at 17:11, declaya <chocoboselphie at gmx.de> wrote:
> Hi all,
> I'm wondering how I can change the owner of already assigned tickets. If a
> normal user tries to do this, RT says:
> 'You can only reassign tickets that you own or that are unowned.'
> I think this is okay, so I can avoid random assigning to someone else.
> Now I tried to change the owner with an account that has the SuperUser
> right, but RT still tells me the same. Is it also intended for the SuperUser
> not to change the owners?
> We now have the problem that an user, who is owner auf a specific ticket, is
> not available at the moment. So I wanted to assign the ticket to somebody
> else.
> I'm using RT 4.0.4.
> Thanks in advance for your help!
> Have a nice day!
> --
> View this message in context: http://old.nabble.com/Change-owner-of-an-assigned-ticket--tp33167732p33167732.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
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Best regards, Ruslan.

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