[rt-users] rt-4.0.4 add 'resolved' to Quicksearch

[Kenneth Crocker]

Ronald,

Did you try by adding 'resolved' as an active status?

Just a thought. Haven't checked it out, myself.

Kenn

On Wed, Jan 18, 2012 at 7:22 AM, Ronald J. Yacketta <yacketrj at potsdam.edu>wrote:

> Hello all!
>
> I have been stumbling around trying to display 'resolved' status in
> Quicksearch, so far I have a copy of Quicksearch modified as such
>
> --- Quicksearch 2012-01-17 13:36:47.000000000 -0500
> +++ ../../../local/html/Elements/**Quicksearch    2012-01-18 10:20:53.000000000
> -0500
> @@ -54,12 +54,14 @@
> &>
> <& $comp,
>    queue_filter => sub { $_->CurrentUserHasRight('**ShowTicket') &&
> !exists $unwanted->{$_->Name} },
> +   statuses => \@stats,
> &>
> </&>
> </div>
> <%INIT>
>  my $unwanted = $session{'CurrentUser'}->**UserObj->Preferences('**QuickSearch',
> {});
>  my $comp = $SplitByLifecycle? '/Elements/**QueueSummaryByLifecycle' :
> '/Elements/**QueueSummaryByStatus';
> +my @stats = qw(new open stalled resolved);
> </%INIT>
> <%ARGS>
>  $SplitByLifecycle => 1
>
> I also tried $SplitByLifecycle => 0
>
> Regards,
>
> Ron
>
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