[rt-users] Child or nested queues

[ktm at rice.edu]

On Fri, Jan 20, 2012 at 09:52:18AM -0800, Yan Seiner wrote:
> Is it possible to have child or nested queues?
> 
> We are tracking some large projects and it would be helpful to have nested
> queues where each major queue would have several child queues?
> 
> For example, we have capital construction projects X, Y, and Z.  Each of
> these ideally would have sub-queues called RFI, Submittal, ChangeOrder,
> etc. - but the RFI queue for project X would have nothing in common with
> the RFI queue for project Y.  Each would have its own permissions, teams,
> etc.
> 
> Is such a thing possible?
> 

I do not think that nested queues are supported. One way to handle it would
be to have a base X, Y, and Z queues with a custom field defined to partition
the tickets. Then use saved searches and dashboards to give you an effective
view as if you had child queues.

Regards,
Ken