[rt-users] Editing Global Scrips

Witts J Mr jon.witts at southhunsley.org.uk
Sat Jan 21 06:37:35 EST 2012

Hi Kevin,

We did indeed upgrade from 4.0.2 to 4.0.4 (skipping 4.0.3) but we have not customised the AdminSearchResultFormat in config.

From: Kevin Falcone <falcone at bestpractical.com>
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Editing Global Scrips
Message-ID: <20120120193230.GA95897 at jibsheet.com>
Content-Type: text/plain; charset="us-ascii"

On Fri, Jan 20, 2012 at 06:00:28PM +0000, Witts J Mr wrote:
> We are running RT 4.0.4 and I think we came across a bug today...
> When editing a Global Scrip through the menu route: "Tools > Configuration > Global > Scrips > Select" and then choosing a scrip to edit we get the following error: "RT Error Queue 1 not found"
> What I have managed to work out is that it looks RT is redirecting to an incorrect URL when you load the Scrip to edit... So
> * we start on this URL to select the scrip: http://example.com/Admin/Global/Scrips.html - all fine here
> * we then click on a scrip to edit and we are taken to this URL http://example.com/Admin/Queues/Scrip.html?id=1&Queue=0 - This is where the error is given.
> * If we edit the URL from the stated above to http://example.com/Admin/Global/Scrip.html?id=1 then the Global Scrip loads for editing fine.
> Can other users reproduce this error? If not, does anyone know where I could look to fix it in our install?

There was a fix in 4.0.3 for Queue scrips (Configuration -> Queues ->
Queue Name -> Scrips) because of a similar bug.

I can't replicate your failure (all my links on multiple 4.0.4s are

Is it possibly you upgraded from 4.0.2 and had a customization to the
AdminSearchResultFormat config setting?


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