[rt-users] queue query string and statistics

Alexander Sagratyan fm100terra at mail.ru
Tue Jan 24 07:07:29 EST 2012

I was building search string in Query Builder. And you were right somehow it was stored in my current session.


23 января 2012, 21:38 от Kevin Falcone <falcone at bestpractical.com>:
> On Mon, Jan 23, 2012 at 05:16:25PM +0400, Alexander Sagratyan wrote:
> > 
> >    1)  I am not able to change a query string of the General queue. Whenever
> I am adding a new
> >    search criteria such as resolved and deleted ticket status, after
> updating everything works,
> >    resolved and deleted tickets are displayed, but the problem begins when I
> am returning to the
> >    home page of RT - query string is not saved. What can be the solution to
> this problem?
> You need to save the search that you have modified and then add it to
> your homepage.  If the search is already on your homepage, then you
> need to save it so that your homepage updates.  You can build one-off
> searches in RT that aren't stored anywhere except in your current
> session, and it sounds like that's what you're doing.
> It may help to send a better list of the steps you took, such as the
> URL you clicked on to start this and URLs along the way, otherwise it
> isn't clear what part of the UI you're trying to use.
> -kevin
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