[rt-users] Question about moving between queues

Kenneth Crocker kenn.crocker at gmail.com
Thu Jan 26 20:25:27 EST 2012


Thomas.

Create a Custom Field named "Last Queue" and then write a scrip that
populates that CF with the current Queue before it is moved.

Kenn

On Thu, Jan 26, 2012 at 10:46 AM, Allen <allen+rtlist at crystalfontz.com>wrote:

> > in the log for the user is “Queue changed from General to”
>
> That blank instead of Queue name probably means you have no rights to
> see that queue, not even it's printed name. use the root RT user to
> check that queue, group rights and see.
>
> Allen
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120126/e99a7977/attachment.htm>


More information about the rt-users mailing list