[rt-users] Rt 4.0.4 - can rt-extension-formtools modify layout of ticket fields?

Jim Lesinski jim.lesinski at gmail.com
Mon Jan 30 16:20:06 EST 2012


Are the custom fields used to push data into the tickets somehow? If so that may be sufficient for our need.

Thanks,
Jim Lesinski


On Jan 30, 2012, at 7:28 PM, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Sun, Jan 29, 2012 at 07:52:27PM +0100, Jim Lesinski wrote:
>> Can rt-extension-formtools allow modifying the field layout in RT4.0.4? If there is documentation for this add on or an example of its use somewhere that would be helpful. 
> 
> rt-extension-formtools is for building custom forms, not for modifying
> the default layout of Ticket/Create.html or Ticket/Update.html
> 
> -kevin
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