[rt-users] Rt 4.0.4 - can rt-extension-formtools modify layout of ticket fields?

Bart bart at pleh.info
Tue Jan 31 04:18:29 EST 2012


Could you explain what your trying to achieve? Maybe we can give some input
on the options that you have (we're kinda shooting in the dark now).

A CF is an extra field which can have predefined input or contains open
input. It's considered extra information for a ticket.

In our case we have a set of the following CF's (as an example):

   - Ticket type (incident, problem, change, etc.), done with a dropdown
   - Item A, B and C (CI items), done with a dropdown menu.
   - Requestor organization, based on the organization set at the requestor
   we fill this field with that value (handy for the ticket overview / search

So I guess you could say that a CF adds information to a ticket, depending
on your scrips it could even set a comment upon setting a value in a CF.

-- Bart

Op 30 januari 2012 22:20 schreef Jim Lesinski <jim.lesinski at gmail.com> het

> Are the custom fields used to push data into the tickets somehow? If so
> that may be sufficient for our need.
> Thanks,
> Jim Lesinski
> On Jan 30, 2012, at 7:28 PM, Kevin Falcone <falcone at bestpractical.com>
> wrote:
> > On Sun, Jan 29, 2012 at 07:52:27PM +0100, Jim Lesinski wrote:
> >> Can rt-extension-formtools allow modifying the field layout in RT4.0.4?
> If there is documentation for this add on or an example of its use
> somewhere that would be helpful.
> >
> > rt-extension-formtools is for building custom forms, not for modifying
> > the default layout of Ticket/Create.html or Ticket/Update.html
> >
> > -kevin
> > --------
> > RT Training Sessions (http://bestpractical.com/services/training.html)
> > * Boston � March 5 & 6, 2012
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012
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