[rt-users] Help installing RT4 on Ubuntu

Josh Narins jnarins at seniorbridge.com
Mon Jan 30 17:25:05 EST 2012

Please review this part of the error message you sent:

> RT couldn't connect to the database where tickets are stored.If this is a new installation of RT, you should visit the URL belowto configure RT and initialize your database.If this is an existing RT installation, this may indicate a databaseconnectivity problem.The error RT got back when trying to connect to your database was:Couldn't find RT_System user in the DB

Try seeing if you can connect to the RT database with a simple perl DBI and DBD::Mysql script, then try connecting as the RT user, also check if you can find RT tables, like users, once connected.

Josh Narins
Director of Application Development

845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins at seniorbridge.com

Managing Complex Chronic Care

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