[rt-users] Help installing RT4 on Ubuntu

[Josh Narins]

Please review this part of the error message you sent:

> RT couldn't connect to the database where tickets are stored.If this is a new installation of RT, you should visit the URL belowto configure RT and initialize your database.If this is an existing RT installation, this may indicate a databaseconnectivity problem.The error RT got back when trying to connect to your database was:Couldn't find RT_System user in the DB

Try seeing if you can connect to the RT database with a simple perl DBI and DBD::Mysql script, then try connecting as the RT user, also check if you can find RT tables, like users, once connected.


Josh Narins
Director of Application Development
SeniorBridge

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jnarins at seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
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