[rt-users] Two questions

Josh Narins jnarins at seniorbridge.com
Tue Jan 31 12:54:04 EST 2012

> On Tue, Jan 31, 2012 at 09:28:00AM -0500, Josh Narins wrote:
> >    I got partway along writing a Mail Plugin for RT3.8, but,
> somewhere along the way, I lost it.
> >
> >    Can anyone point me to any documentation on them? My goal is to
> remove the endlessly
> >    duplicating newlines of the quoted text on each reply to our
> tickets and to remove the
> >    signatures.
> There is actually code in 3.8.10 or later to work around Outlook's
> bugs with newlines.

I'm running 4.0.2 and still have the problem.

> You probably want to look at CommandByMail or the GnuPG encryption
> plugin for an example of how to work with the mail.

Will do.

> >    Certain people aren't quite clear on who should be assigning
> tickets to whom, so, I'd like to
> >    be able to block that. Is this a transactionbatch step? Can anyone
> point me to what I'd need
> >    to add the code I need to block that?
> You'd probably be better off just hiding the Owners dropdown from some
> people (or ensuring they don't have ModifyTicket).
> If you want to do it from a Scrip, you only need a normal
> TransactionCreate Scrip when an OwnerChange condition and a custom
> action.

Thanks, again.

Josh Narins
Director of Application Development

845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins at seniorbridge.com

Managing Complex Chronic Care

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