[rt-users] R: Time Calculation in Search Queries

Scotto Alberto al.scotto at reply.it
Sun Jul 8 16:04:41 EDT 2012

LastUpdated <= '12 hours ago'



Alberto Scotto

Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto at reply.it

Inizio: rt-users-bounces at lists.bestpractical.com [rt-users-bounces at lists.bestpractical.com] per conto di Payam Poursaied [me at payam124.com]
Inviato: domenica 8 luglio 2012 16.03
Fine: rt-users at lists.bestpractical.com
Oggetto: [rt-users] Time Calculation in Search Queries

Hi all
One of my colleagues intended to get daily updates on tickets which has been not updated for past 12 hours.
I wrote a perl script and used REST interface. Then parse the output and based on the results, email him.

The web URL is something like below which I substitute date with current date-time minus 12 hours

http://ticket/rt/REST/1.0/search/ticket?query=Queue = 'NOC-Voice' AND (  Status = 'new' OR Status = 'open’ OR Status = 'stalled' ) AND LastUpdated < '2012-6-8 16:51'

another way came to my mind but I could not completely implement it due to time calculation. In the second way, I intended to create a search and put it into dashboard and subscribe to that dashboard to have it each day in the mailbox. The problem which I could  not figure it out, is how to do date calculation in search query, i.e. something like “LastUpdated <= NOW() – 12 hours”

is there any mechanism like this at all?


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