[rt-users] RT Visual Interface Enhancements Enquiry

[Ruslan Zakirov]

On Wed, Jul 11, 2012 at 12:17 PM, Nafiesa Allie <nafiesaa at kromco.co.za> wrote:
> Here is the error I got with my callback:
> Undefined subroutine &HTML::Mason::Commands::jQuery called at
> /svr/rt4/local/html/Callbacks/SLAC/Elements/Header/Head line 2.


Do you expect us to guess what in the file?


>
>
> On 11 July 2012 11:02, Nafiesa Allie <nafiesaa at kromco.co.za> wrote:
>>
>> OK, I figured out how to get RT to incorporate the code that I put into
>> the Callback for the Header, however, there is something wrong with my code.
>> Please can you give me guidance?  Remember, that in the end I want the
>> dashboard panels to lie side by side, and not the panels on the RT at a
>> glance screen.  Thanks.
>>
>> On 11 July 2012 09:35, Nafiesa Allie <nafiesaa at kromco.co.za> wrote:
>>>
>>> Thanks, Ruslan.
>>>
>>> OK, I created my callback file but now I am not sure what the code should
>>> look like.
>>>
>>> Using your dirty variant that applies to RT at a glance
>>> jQuery('table.myrt td.boxcontainer > div').detach().appendTo('table.myrt
>>> > tbody > tr').wrap('<td class="boxcontainer" />');
>>> and changing it to
>>> jQuery('table#dashboard-26.dashboard td.boxcontainer >
>>> div').detach().appendTo('table#dashboard-26.dashboard > tbody >
>>> tr').wrap('<td class="boxcontainer" />');
>>> it now applies to the dashboard.
>>>
>>> However, adding the code to my callback, does not make any difference,
>>> even after rebooting the RT server, regardless whether I am using your
>>> variant or my own.  I am not sure whether the problem lies in my code - see
>>> printscreen attached, or elsewhere.  I would deeply appreciate some further
>>> help in this and am desperate to resolve this sooner rather than later.  If
>>> I am unable to master this, then some other ticketing system will be
>>> enforced.
>>>
>>> (It feels like I am taking tiny baby-steps in resolving this problem;  I
>>> wish there was a clear example that one could follow.)
>>>
>>> Regards
>>> Nafiesa
>>>
>>> On 10 July 2012 20:57, Ruslan Zakirov <ruz at bestpractical.com> wrote:
>>>>
>>>> Hi,
>>>>
>>>> RT's file share/html/Elements/Header contains the following line:
>>>>
>>>> $m->callback( %ARGS, CallbackName => 'Head' );
>>>>
>>>> It's the perfect place to insert custom CSS/JS hacks.
>>>>
>>>> On Tue, Jul 10, 2012 at 2:51 PM, Nafiesa Allie <nafiesaa at kromco.co.za>
>>>> wrote:
>>>> > I think I must clarify what I am saying below:
>>>> > from what I understand RT4 callbacks are defined in
>>>> > /rt4/share/Elements.  I
>>>> > found a number of callbacks there, but not the one I am looking for,
>>>> > viz.
>>>> > Header, so I need help to either find it or create it from scratch.
>>>> >
>>>> > Regards
>>>> > Nafiesa
>>>> >
>>>> > On 10 July 2012 13:36, Nafiesa Allie <nafiesaa at kromco.co.za> wrote:
>>>> >>
>>>> >> Hi Ruslan
>>>> >>
>>>> >> I managed to figure out how to successfully create a dirty variant,
>>>> >> and it
>>>> >> seems to do what I want.  However, I am still struggling to create
>>>> >> the
>>>> >> callback.
>>>> >> " There is a callback in Header file to put any custom javascript on
>>>> >> RT
>>>> >> pages. "  - I do not find such a callback.
>>>> >> I now understand the concept of a callback, but not finding the
>>>> >> relevant
>>>> >> callback does not help much.  Please could you give me some
>>>> >> direction?
>>>> >>
>>>> >> Regards
>>>> >> Nafiesa
>>>> >>
>>>> >>
>>>> >> On 6 July 2012 15:21, Nafiesa Allie <nafiesaa at kromco.co.za> wrote:
>>>> >>>
>>>> >>> Hi Ruslan
>>>> >>>
>>>> >>> Thanks so much for your swift response plus the given detail;  I am
>>>> >>> so
>>>> >>> glad that it is possible!  However, I have no idea how to get to the
>>>> >>> interface that will enable me to add the new code.  This is the
>>>> >>> first time I
>>>> >>> am wanting to do a customization, and I do not know where to start.
>>>> >>> How do
>>>> >>> I get to the interface in your screenshot?
>>>> >>>
>>>> >>> Have a great weekend!
>>>> >>> Nafiesa
>>>> >>>
>>>> >>>
>>>> >>> On 5 July 2012 14:53, Ruslan Zakirov <ruz at bestpractical.com> wrote:
>>>> >>>>
>>>> >>>> On Tue, Jul 3, 2012 at 9:29 AM, Nafiesa Allie
>>>> >>>> <nafiesaa at kromco.co.za>
>>>> >>>> wrote:
>>>> >>>> > I have already created dashboards with custom searches, but my
>>>> >>>> > problem
>>>> >>>> > lies
>>>> >>>> > with the fact that I cannot get the panels to lie alongside each
>>>> >>>> > other
>>>> >>>> > as
>>>> >>>> > per my example.  RT only allows two lists/charts panels next to
>>>> >>>> > each
>>>> >>>> > other.
>>>> >>>> > How do I overcome this?
>>>> >>>>
>>>> >>>> With javascript:
>>>> >>>>
>>>> >>>> jQuery('table.myrt td.boxcontainer >
>>>> >>>> div').detach().appendTo('table.myrt > tbody > tr').wrap('<td
>>>> >>>> class="boxcontainer" />');
>>>> >>>>
>>>> >>>> Above is dirty variant, but at least it works in Chrome and
>>>> >>>> demonstrates how to start. There is a callback in Header file to
>>>> >>>> put
>>>> >>>> any custom javascript on RT pages.
>>>> >>>>
>>>> >>>> >
>>>> >>>> >
>>>> >>>> > On 2 July 2012 21:47, Ruslan Zakirov <ruz at bestpractical.com>
>>>> >>>> > wrote:
>>>> >>>> >>
>>>> >>>> >> On Mon, Jul 2, 2012 at 12:42 PM, Nafiesa Allie
>>>> >>>> >> <nafiesaa at kromco.co.za>
>>>> >>>> >> wrote:
>>>> >>>> >> > Great! So where do I start?  I have never fiddled with CSS or
>>>> >>>> >> > JS
>>>> >>>> >> > before,
>>>> >>>> >> > so
>>>> >>>> >> > it will be helpful if you could direct me to a relevant
>>>> >>>> >> > example.
>>>> >>>> >>
>>>> >>>> >> Start from Dashboards, custom searches and see how close you can
>>>> >>>> >> get
>>>> >>>> >> to what you need.
>>>> >>>> >>
>>>> >>>> >>
>>>> >>>> >>
>>>> >>>> >> >
>>>> >>>> >> > On 29 June 2012 20:09, Thomas Sibley <trs at bestpractical.com>
>>>> >>>> >> > wrote:
>>>> >>>> >> >>
>>>> >>>> >> >> On 06/29/2012 10:57 AM, Benjamin Boksa wrote:
>>>> >>>> >> >> > I am sure this can be done using RT4 by writing a custom
>>>> >>>> >> >> > page -
>>>> >>>> >> >> > but I
>>>> >>>> >> >> > honestly do not know how…
>>>> >>>> >> >>
>>>> >>>> >> >> Learning the basics of how to create your own page in RT will
>>>> >>>> >> >> probably
>>>> >>>> >> >> be faster and more efficient than trying to use the REST
>>>> >>>> >> >> interface
>>>> >>>> >> >> to
>>>> >>>> >> >> get all the data and interaction you want.
>>>> >>>> >> >>
>>>> >>>> >> >> You can probably do most of what you want with a standard
>>>> >>>> >> >> dashboard and
>>>> >>>> >> >> a bunch of custom CSS and JS that targets it to rearrange as
>>>> >>>> >> >> necessary.
>>>> >>>> >> >
>>>> >>>> >> >
>>>> >>>> >> >
>>>> >>>> >> >
>>>> >>>> >> > --
>>>> >>>> >> >
>>>> >>>> >> > Groete/Regards
>>>> >>>> >> >
>>>> >>>> >> > Nafiesa Allie
>>>> >>>> >> >
>>>> >>>> >> > Kromco (Pty) Ltd
>>>> >>>> >> >
>>>> >>>> >> > | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e
>>>> >>>> >> > nafiesaa at kromco.co.za |
>>>> >>>> >> >
>>>> >>>> >> > *Important Notice: This e-mail may contain trade secrets or
>>>> >>>> >> > privileged,
>>>> >>>> >> > undisclosed, or otherwise confidential information.
>>>> >>>> >> >
>>>> >>>> >> > If you have received this e-mail in error, you are hereby
>>>> >>>> >> > notified
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>>>> >>>> >> > any
>>>> >>>> >> > review, copying, or distribution of it is strictly prohibited.
>>>> >>>> >> >
>>>> >>>> >> > Please inform us immediately and destroy the original
>>>> >>>> >> > transmittal.
>>>> >>>> >> > Thank
>>>> >>>> >> > you
>>>> >>>> >> > for your cooperation.
>>>> >>>> >> >
>>>> >>>> >> >
>>>> >>>> >>
>>>> >>>> >>
>>>> >>>> >>
>>>> >>>> >> --
>>>> >>>> >> Best regards, Ruslan.
>>>> >>>> >
>>>> >>>> >
>>>> >>>> >
>>>> >>>> >
>>>> >>>> > --
>>>> >>>> >
>>>> >>>> > Groete/Regards
>>>> >>>> >
>>>> >>>> > Nafiesa Allie
>>>> >>>> >
>>>> >>>> > Kromco (Pty) Ltd
>>>> >>>> >
>>>> >>>> > | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e
>>>> >>>> > nafiesaa at kromco.co.za
>>>> >>>> > |
>>>> >>>> >
>>>> >>>> > *Important Notice: This e-mail may contain trade secrets or
>>>> >>>> > privileged,
>>>> >>>> > undisclosed, or otherwise confidential information.
>>>> >>>> >
>>>> >>>> > If you have received this e-mail in error, you are hereby
>>>> >>>> > notified
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>>>> >>>> > review, copying, or distribution of it is strictly prohibited.
>>>> >>>> >
>>>> >>>> > Please inform us immediately and destroy the original
>>>> >>>> > transmittal.
>>>> >>>> > Thank you
>>>> >>>> > for your cooperation.
>>>> >>>> >
>>>> >>>> >
>>>> >>>>
>>>> >>>>
>>>> >>>>
>>>> >>>> --
>>>> >>>> Best regards, Ruslan.
>>>> >>>
>>>> >>>
>>>> >>>
>>>> >>>
>>>> >>> --
>>>> >>>
>>>> >>> Groete/Regards
>>>> >>>
>>>> >>> Nafiesa Allie
>>>> >>>
>>>> >>> Kromco (Pty) Ltd
>>>> >>>
>>>> >>> | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e
>>>> >>> nafiesaa at kromco.co.za |
>>>> >>>
>>>> >>> *Important Notice: This e-mail may contain trade secrets or
>>>> >>> privileged,
>>>> >>> undisclosed, or otherwise confidential information.
>>>> >>>
>>>> >>> If you have received this e-mail in error, you are hereby notified
>>>> >>> that
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>>>> >>>
>>>> >>> Please inform us immediately and destroy the original transmittal.
>>>> >>> Thank
>>>> >>> you for your cooperation.
>>>> >>>
>>>> >>>
>>>> >>
>>>> >>
>>>> >>
>>>> >> --
>>>> >>
>>>> >> Groete/Regards
>>>> >>
>>>> >> Nafiesa Allie
>>>> >>
>>>> >> Kromco (Pty) Ltd
>>>> >>
>>>> >> | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za
>>>> >> |
>>>> >>
>>>> >> *Important Notice: This e-mail may contain trade secrets or
>>>> >> privileged,
>>>> >> undisclosed, or otherwise confidential information.
>>>> >>
>>>> >> If you have received this e-mail in error, you are hereby notified
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>>>> >>
>>>> >> Please inform us immediately and destroy the original transmittal.
>>>> >> Thank
>>>> >> you for your cooperation.
>>>> >>
>>>> >>
>>>> >
>>>> >
>>>> >
>>>> > --
>>>> >
>>>> > Groete/Regards
>>>> >
>>>> > Nafiesa Allie
>>>> >
>>>> > Kromco (Pty) Ltd
>>>> >
>>>> > | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za
>>>> > |
>>>> >
>>>> > *Important Notice: This e-mail may contain trade secrets or
>>>> > privileged,
>>>> > undisclosed, or otherwise confidential information.
>>>> >
>>>> > If you have received this e-mail in error, you are hereby notified
>>>> > that any
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>>>> >
>>>> > Please inform us immediately and destroy the original transmittal.
>>>> > Thank you
>>>> > for your cooperation.
>>>> >
>>>> >
>>>>
>>>>
>>>>
>>>> --
>>>> Best regards, Ruslan.
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Groete/Regards
>>>
>>> Nafiesa Allie
>>>
>>> Kromco (Pty) Ltd
>>>
>>> | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za |
>>>
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>>> Please inform us immediately and destroy the original transmittal. Thank
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>>>
>>>
>>
>>
>>
>> --
>>
>> Groete/Regards
>>
>> Nafiesa Allie
>>
>> Kromco (Pty) Ltd
>>
>> | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za |
>>
>> *Important Notice: This e-mail may contain trade secrets or privileged,
>> undisclosed, or otherwise confidential information.
>>
>> If you have received this e-mail in error, you are hereby notified that
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>>
>> Please inform us immediately and destroy the original transmittal. Thank
>> you for your cooperation.
>>
>>
>
>
>
> --
>
> Groete/Regards
>
> Nafiesa Allie
>
> Kromco (Pty) Ltd
>
> | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za |
>
> *Important Notice: This e-mail may contain trade secrets or privileged,
> undisclosed, or otherwise confidential information.
>
> If you have received this e-mail in error, you are hereby notified that any
> review, copying, or distribution of it is strictly prohibited.
>
> Please inform us immediately and destroy the original transmittal. Thank you
> for your cooperation.
>
>



-- 
Best regards, Ruslan.