[rt-users] RT Visual Interface Enhancements Enquiry

[Nafiesa Allie]

Here is the error I got with my callback:
Undefined subroutine &HTML::Mason::Commands::jQuery called at
/svr/rt4/local/html/Callbacks/SLAC/Elements/Header/Head line 2.

On 11 July 2012 11:02, Nafiesa Allie <nafiesaa at kromco.co.za> wrote:

> OK, I figured out how to get RT to incorporate the code that I put into
> the Callback for the Header, however, there is something wrong with my
> code.  Please can you give me guidance?  Remember, that in the end I want
> the dashboard panels to lie side by side, and not the panels on the RT at a
> glance screen.  Thanks.
>
> On 11 July 2012 09:35, Nafiesa Allie <nafiesaa at kromco.co.za> wrote:
>
>> Thanks, Ruslan.
>>
>> OK, I created my callback file but now I am not sure what the code should
>> look like.
>>
>> Using your dirty variant that applies to RT at a glance
>> jQuery('table.myrt td.boxcontainer > div').detach().appendTo('table.myrt
>> > tbody > tr').wrap('<td class="boxcontainer" />');
>> and changing it to
>> jQuery('table#dashboard-26.dashboard td.boxcontainer >
>> div').detach().appendTo('table#dashboard-26.dashboard > tbody >
>> tr').wrap('<td class="boxcontainer" />');
>> it now applies to the dashboard.
>>
>> However, adding the code to my callback, does not make any difference,
>> even after rebooting the RT server, regardless whether I am using your
>> variant or my own.  I am not sure whether the problem lies in my code - see
>> printscreen attached, or elsewhere.  I would deeply appreciate some further
>> help in this and am desperate to resolve this sooner rather than later.  If
>> I am unable to master this, then some other ticketing system will be
>> enforced.
>>
>> (It feels like I am taking tiny baby-steps in resolving this problem;  I
>> wish there was a clear example that one could follow.)
>>
>> Regards
>> Nafiesa
>>
>> On 10 July 2012 20:57, Ruslan Zakirov <ruz at bestpractical.com> wrote:
>>
>>> Hi,
>>>
>>> RT's file share/html/Elements/Header contains the following line:
>>>
>>> $m->callback( %ARGS, CallbackName => 'Head' );
>>>
>>> It's the perfect place to insert custom CSS/JS hacks.
>>>
>>> On Tue, Jul 10, 2012 at 2:51 PM, Nafiesa Allie <nafiesaa at kromco.co.za>
>>> wrote:
>>> > I think I must clarify what I am saying below:
>>> > from what I understand RT4 callbacks are defined in
>>> /rt4/share/Elements.  I
>>> > found a number of callbacks there, but not the one I am looking for,
>>> viz.
>>> > Header, so I need help to either find it or create it from scratch.
>>> >
>>> > Regards
>>> > Nafiesa
>>> >
>>> > On 10 July 2012 13:36, Nafiesa Allie <nafiesaa at kromco.co.za> wrote:
>>> >>
>>> >> Hi Ruslan
>>> >>
>>> >> I managed to figure out how to successfully create a dirty variant,
>>> and it
>>> >> seems to do what I want.  However, I am still struggling to create the
>>> >> callback.
>>> >> " There is a callback in Header file to put any custom javascript on
>>> RT
>>> >> pages. "  - I do not find such a callback.
>>> >> I now understand the concept of a callback, but not finding the
>>> relevant
>>> >> callback does not help much.  Please could you give me some direction?
>>> >>
>>> >> Regards
>>> >> Nafiesa
>>> >>
>>> >>
>>> >> On 6 July 2012 15:21, Nafiesa Allie <nafiesaa at kromco.co.za> wrote:
>>> >>>
>>> >>> Hi Ruslan
>>> >>>
>>> >>> Thanks so much for your swift response plus the given detail;  I am
>>> so
>>> >>> glad that it is possible!  However, I have no idea how to get to the
>>> >>> interface that will enable me to add the new code.  This is the
>>> first time I
>>> >>> am wanting to do a customization, and I do not know where to start.
>>>  How do
>>> >>> I get to the interface in your screenshot?
>>> >>>
>>> >>> Have a great weekend!
>>> >>> Nafiesa
>>> >>>
>>> >>>
>>> >>> On 5 July 2012 14:53, Ruslan Zakirov <ruz at bestpractical.com> wrote:
>>> >>>>
>>> >>>> On Tue, Jul 3, 2012 at 9:29 AM, Nafiesa Allie <
>>> nafiesaa at kromco.co.za>
>>> >>>> wrote:
>>> >>>> > I have already created dashboards with custom searches, but my
>>> problem
>>> >>>> > lies
>>> >>>> > with the fact that I cannot get the panels to lie alongside each
>>> other
>>> >>>> > as
>>> >>>> > per my example.  RT only allows two lists/charts panels next to
>>> each
>>> >>>> > other.
>>> >>>> > How do I overcome this?
>>> >>>>
>>> >>>> With javascript:
>>> >>>>
>>> >>>> jQuery('table.myrt td.boxcontainer >
>>> >>>> div').detach().appendTo('table.myrt > tbody > tr').wrap('<td
>>> >>>> class="boxcontainer" />');
>>> >>>>
>>> >>>> Above is dirty variant, but at least it works in Chrome and
>>> >>>> demonstrates how to start. There is a callback in Header file to put
>>> >>>> any custom javascript on RT pages.
>>> >>>>
>>> >>>> >
>>> >>>> >
>>> >>>> > On 2 July 2012 21:47, Ruslan Zakirov <ruz at bestpractical.com>
>>> wrote:
>>> >>>> >>
>>> >>>> >> On Mon, Jul 2, 2012 at 12:42 PM, Nafiesa Allie
>>> >>>> >> <nafiesaa at kromco.co.za>
>>> >>>> >> wrote:
>>> >>>> >> > Great! So where do I start?  I have never fiddled with CSS or
>>> JS
>>> >>>> >> > before,
>>> >>>> >> > so
>>> >>>> >> > it will be helpful if you could direct me to a relevant
>>> example.
>>> >>>> >>
>>> >>>> >> Start from Dashboards, custom searches and see how close you can
>>> get
>>> >>>> >> to what you need.
>>> >>>> >>
>>> >>>> >>
>>> >>>> >>
>>> >>>> >> >
>>> >>>> >> > On 29 June 2012 20:09, Thomas Sibley <trs at bestpractical.com>
>>> wrote:
>>> >>>> >> >>
>>> >>>> >> >> On 06/29/2012 10:57 AM, Benjamin Boksa wrote:
>>> >>>> >> >> > I am sure this can be done using RT4 by writing a custom
>>> page -
>>> >>>> >> >> > but I
>>> >>>> >> >> > honestly do not know how…
>>> >>>> >> >>
>>> >>>> >> >> Learning the basics of how to create your own page in RT will
>>> >>>> >> >> probably
>>> >>>> >> >> be faster and more efficient than trying to use the REST
>>> interface
>>> >>>> >> >> to
>>> >>>> >> >> get all the data and interaction you want.
>>> >>>> >> >>
>>> >>>> >> >> You can probably do most of what you want with a standard
>>> >>>> >> >> dashboard and
>>> >>>> >> >> a bunch of custom CSS and JS that targets it to rearrange as
>>> >>>> >> >> necessary.
>>> >>>> >> >
>>> >>>> >> >
>>> >>>> >> >
>>> >>>> >> >
>>> >>>> >> > --
>>> >>>> >> >
>>> >>>> >> > Groete/Regards
>>> >>>> >> >
>>> >>>> >> > Nafiesa Allie
>>> >>>> >> >
>>> >>>> >> > Kromco (Pty) Ltd
>>> >>>> >> >
>>> >>>> >> > | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e
>>> >>>> >> > nafiesaa at kromco.co.za |
>>> >>>> >> >
>>> >>>> >> > *Important Notice: This e-mail may contain trade secrets or
>>> >>>> >> > privileged,
>>> >>>> >> > undisclosed, or otherwise confidential information.
>>> >>>> >> >
>>> >>>> >> > If you have received this e-mail in error, you are hereby
>>> notified
>>> >>>> >> > that
>>> >>>> >> > any
>>> >>>> >> > review, copying, or distribution of it is strictly prohibited.
>>> >>>> >> >
>>> >>>> >> > Please inform us immediately and destroy the original
>>> transmittal.
>>> >>>> >> > Thank
>>> >>>> >> > you
>>> >>>> >> > for your cooperation.
>>> >>>> >> >
>>> >>>> >> >
>>> >>>> >>
>>> >>>> >>
>>> >>>> >>
>>> >>>> >> --
>>> >>>> >> Best regards, Ruslan.
>>> >>>> >
>>> >>>> >
>>> >>>> >
>>> >>>> >
>>> >>>> > --
>>> >>>> >
>>> >>>> > Groete/Regards
>>> >>>> >
>>> >>>> > Nafiesa Allie
>>> >>>> >
>>> >>>> > Kromco (Pty) Ltd
>>> >>>> >
>>> >>>> > | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e
>>> nafiesaa at kromco.co.za
>>> >>>> > |
>>> >>>> >
>>> >>>> > *Important Notice: This e-mail may contain trade secrets or
>>> >>>> > privileged,
>>> >>>> > undisclosed, or otherwise confidential information.
>>> >>>> >
>>> >>>> > If you have received this e-mail in error, you are hereby notified
>>> >>>> > that any
>>> >>>> > review, copying, or distribution of it is strictly prohibited.
>>> >>>> >
>>> >>>> > Please inform us immediately and destroy the original transmittal.
>>> >>>> > Thank you
>>> >>>> > for your cooperation.
>>> >>>> >
>>> >>>> >
>>> >>>>
>>> >>>>
>>> >>>>
>>> >>>> --
>>> >>>> Best regards, Ruslan.
>>> >>>
>>> >>>
>>> >>>
>>> >>>
>>> >>> --
>>> >>>
>>> >>> Groete/Regards
>>> >>>
>>> >>> Nafiesa Allie
>>> >>>
>>> >>> Kromco (Pty) Ltd
>>> >>>
>>> >>> | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e
>>> nafiesaa at kromco.co.za |
>>> >>>
>>> >>> *Important Notice: This e-mail may contain trade secrets or
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>>> >>>
>>> >>> Please inform us immediately and destroy the original transmittal.
>>> Thank
>>> >>> you for your cooperation.
>>> >>>
>>> >>>
>>> >>
>>> >>
>>> >>
>>> >> --
>>> >>
>>> >> Groete/Regards
>>> >>
>>> >> Nafiesa Allie
>>> >>
>>> >> Kromco (Pty) Ltd
>>> >>
>>> >> | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za|
>>> >>
>>> >> *Important Notice: This e-mail may contain trade secrets or
>>> privileged,
>>> >> undisclosed, or otherwise confidential information.
>>> >>
>>> >> If you have received this e-mail in error, you are hereby notified
>>> that
>>> >> any review, copying, or distribution of it is strictly prohibited.
>>> >>
>>> >> Please inform us immediately and destroy the original transmittal.
>>> Thank
>>> >> you for your cooperation.
>>> >>
>>> >>
>>> >
>>> >
>>> >
>>> > --
>>> >
>>> > Groete/Regards
>>> >
>>> > Nafiesa Allie
>>> >
>>> > Kromco (Pty) Ltd
>>> >
>>> > | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za|
>>> >
>>> > *Important Notice: This e-mail may contain trade secrets or privileged,
>>> > undisclosed, or otherwise confidential information.
>>> >
>>> > If you have received this e-mail in error, you are hereby notified
>>> that any
>>> > review, copying, or distribution of it is strictly prohibited.
>>> >
>>> > Please inform us immediately and destroy the original transmittal.
>>> Thank you
>>> > for your cooperation.
>>> >
>>> >
>>>
>>>
>>>
>>> --
>>> Best regards, Ruslan.
>>>
>>
>>
>>
>> --
>>
>> Groete/Regards
>>
>> Nafiesa Allie
>>
>> Kromco (Pty) Ltd
>>
>> | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za |
>>
>> *Important Notice: This e-mail may contain trade secrets or privileged,
>> undisclosed, or otherwise confidential information.
>>
>> If you have received this e-mail in error, you are hereby notified that
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>>
>> Please inform us immediately and destroy the original transmittal. Thank
>> you for your cooperation.
>>
>>
>
>
> --
>
> Groete/Regards
>
> Nafiesa Allie
>
> Kromco (Pty) Ltd
>
> | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za |
>
> *Important Notice: This e-mail may contain trade secrets or privileged,
> undisclosed, or otherwise confidential information.
>
> If you have received this e-mail in error, you are hereby notified that
> any review, copying, or distribution of it is strictly prohibited.
>
> Please inform us immediately and destroy the original transmittal. Thank
> you for your cooperation.
>
>


-- 

Groete/Regards

Nafiesa Allie

Kromco (Pty) Ltd

| t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za |

*Important Notice: This e-mail may contain trade secrets or privileged,
undisclosed, or otherwise confidential information.

If you have received this e-mail in error, you are hereby notified that any
review, copying, or distribution of it is strictly prohibited.

Please inform us immediately and destroy the original transmittal. Thank
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