[rt-users] RT Visual Interface Enhancements Enquiry

[Nafiesa Allie]

Thanks, Ruslan.

OK, I created my callback file but now I am not sure what the code should
look like.

Using your dirty variant that applies to RT at a glance
jQuery('table.myrt td.boxcontainer > div').detach().appendTo('table.myrt >
tbody > tr').wrap('<td class="boxcontainer" />');
and changing it to
jQuery('table#dashboard-26.dashboard td.boxcontainer >
div').detach().appendTo('table#dashboard-26.dashboard > tbody >
tr').wrap('<td class="boxcontainer" />');
it now applies to the dashboard.

However, adding the code to my callback, does not make any difference, even
after rebooting the RT server, regardless whether I am using your variant
or my own.  I am not sure whether the problem lies in my code - see
printscreen attached, or elsewhere.  I would deeply appreciate some further
help in this and am desperate to resolve this sooner rather than later.  If
I am unable to master this, then some other ticketing system will be
enforced.

(It feels like I am taking tiny baby-steps in resolving this problem;  I
wish there was a clear example that one could follow.)

Regards
Nafiesa

On 10 July 2012 20:57, Ruslan Zakirov <ruz at bestpractical.com> wrote:

> Hi,
>
> RT's file share/html/Elements/Header contains the following line:
>
> $m->callback( %ARGS, CallbackName => 'Head' );
>
> It's the perfect place to insert custom CSS/JS hacks.
>
> On Tue, Jul 10, 2012 at 2:51 PM, Nafiesa Allie <nafiesaa at kromco.co.za>
> wrote:
> > I think I must clarify what I am saying below:
> > from what I understand RT4 callbacks are defined in /rt4/share/Elements.
>  I
> > found a number of callbacks there, but not the one I am looking for, viz.
> > Header, so I need help to either find it or create it from scratch.
> >
> > Regards
> > Nafiesa
> >
> > On 10 July 2012 13:36, Nafiesa Allie <nafiesaa at kromco.co.za> wrote:
> >>
> >> Hi Ruslan
> >>
> >> I managed to figure out how to successfully create a dirty variant, and
> it
> >> seems to do what I want.  However, I am still struggling to create the
> >> callback.
> >> " There is a callback in Header file to put any custom javascript on RT
> >> pages. "  - I do not find such a callback.
> >> I now understand the concept of a callback, but not finding the relevant
> >> callback does not help much.  Please could you give me some direction?
> >>
> >> Regards
> >> Nafiesa
> >>
> >>
> >> On 6 July 2012 15:21, Nafiesa Allie <nafiesaa at kromco.co.za> wrote:
> >>>
> >>> Hi Ruslan
> >>>
> >>> Thanks so much for your swift response plus the given detail;  I am so
> >>> glad that it is possible!  However, I have no idea how to get to the
> >>> interface that will enable me to add the new code.  This is the first
> time I
> >>> am wanting to do a customization, and I do not know where to start.
>  How do
> >>> I get to the interface in your screenshot?
> >>>
> >>> Have a great weekend!
> >>> Nafiesa
> >>>
> >>>
> >>> On 5 July 2012 14:53, Ruslan Zakirov <ruz at bestpractical.com> wrote:
> >>>>
> >>>> On Tue, Jul 3, 2012 at 9:29 AM, Nafiesa Allie <nafiesaa at kromco.co.za>
> >>>> wrote:
> >>>> > I have already created dashboards with custom searches, but my
> problem
> >>>> > lies
> >>>> > with the fact that I cannot get the panels to lie alongside each
> other
> >>>> > as
> >>>> > per my example.  RT only allows two lists/charts panels next to each
> >>>> > other.
> >>>> > How do I overcome this?
> >>>>
> >>>> With javascript:
> >>>>
> >>>> jQuery('table.myrt td.boxcontainer >
> >>>> div').detach().appendTo('table.myrt > tbody > tr').wrap('<td
> >>>> class="boxcontainer" />');
> >>>>
> >>>> Above is dirty variant, but at least it works in Chrome and
> >>>> demonstrates how to start. There is a callback in Header file to put
> >>>> any custom javascript on RT pages.
> >>>>
> >>>> >
> >>>> >
> >>>> > On 2 July 2012 21:47, Ruslan Zakirov <ruz at bestpractical.com> wrote:
> >>>> >>
> >>>> >> On Mon, Jul 2, 2012 at 12:42 PM, Nafiesa Allie
> >>>> >> <nafiesaa at kromco.co.za>
> >>>> >> wrote:
> >>>> >> > Great! So where do I start?  I have never fiddled with CSS or JS
> >>>> >> > before,
> >>>> >> > so
> >>>> >> > it will be helpful if you could direct me to a relevant example.
> >>>> >>
> >>>> >> Start from Dashboards, custom searches and see how close you can
> get
> >>>> >> to what you need.
> >>>> >>
> >>>> >>
> >>>> >>
> >>>> >> >
> >>>> >> > On 29 June 2012 20:09, Thomas Sibley <trs at bestpractical.com>
> wrote:
> >>>> >> >>
> >>>> >> >> On 06/29/2012 10:57 AM, Benjamin Boksa wrote:
> >>>> >> >> > I am sure this can be done using RT4 by writing a custom page
> -
> >>>> >> >> > but I
> >>>> >> >> > honestly do not know how…
> >>>> >> >>
> >>>> >> >> Learning the basics of how to create your own page in RT will
> >>>> >> >> probably
> >>>> >> >> be faster and more efficient than trying to use the REST
> interface
> >>>> >> >> to
> >>>> >> >> get all the data and interaction you want.
> >>>> >> >>
> >>>> >> >> You can probably do most of what you want with a standard
> >>>> >> >> dashboard and
> >>>> >> >> a bunch of custom CSS and JS that targets it to rearrange as
> >>>> >> >> necessary.
> >>>> >> >
> >>>> >> >
> >>>> >> >
> >>>> >> >
> >>>> >> > --
> >>>> >> >
> >>>> >> > Groete/Regards
> >>>> >> >
> >>>> >> > Nafiesa Allie
> >>>> >> >
> >>>> >> > Kromco (Pty) Ltd
> >>>> >> >
> >>>> >> > | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e
> >>>> >> > nafiesaa at kromco.co.za |
> >>>> >> >
> >>>> >> > *Important Notice: This e-mail may contain trade secrets or
> >>>> >> > privileged,
> >>>> >> > undisclosed, or otherwise confidential information.
> >>>> >> >
> >>>> >> > If you have received this e-mail in error, you are hereby
> notified
> >>>> >> > that
> >>>> >> > any
> >>>> >> > review, copying, or distribution of it is strictly prohibited.
> >>>> >> >
> >>>> >> > Please inform us immediately and destroy the original
> transmittal.
> >>>> >> > Thank
> >>>> >> > you
> >>>> >> > for your cooperation.
> >>>> >> >
> >>>> >> >
> >>>> >>
> >>>> >>
> >>>> >>
> >>>> >> --
> >>>> >> Best regards, Ruslan.
> >>>> >
> >>>> >
> >>>> >
> >>>> >
> >>>> > --
> >>>> >
> >>>> > Groete/Regards
> >>>> >
> >>>> > Nafiesa Allie
> >>>> >
> >>>> > Kromco (Pty) Ltd
> >>>> >
> >>>> > | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e
> nafiesaa at kromco.co.za
> >>>> > |
> >>>> >
> >>>> > *Important Notice: This e-mail may contain trade secrets or
> >>>> > privileged,
> >>>> > undisclosed, or otherwise confidential information.
> >>>> >
> >>>> > If you have received this e-mail in error, you are hereby notified
> >>>> > that any
> >>>> > review, copying, or distribution of it is strictly prohibited.
> >>>> >
> >>>> > Please inform us immediately and destroy the original transmittal.
> >>>> > Thank you
> >>>> > for your cooperation.
> >>>> >
> >>>> >
> >>>>
> >>>>
> >>>>
> >>>> --
> >>>> Best regards, Ruslan.
> >>>
> >>>
> >>>
> >>>
> >>> --
> >>>
> >>> Groete/Regards
> >>>
> >>> Nafiesa Allie
> >>>
> >>> Kromco (Pty) Ltd
> >>>
> >>> | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za|
> >>>
> >>> *Important Notice: This e-mail may contain trade secrets or privileged,
> >>> undisclosed, or otherwise confidential information.
> >>>
> >>> If you have received this e-mail in error, you are hereby notified that
> >>> any review, copying, or distribution of it is strictly prohibited.
> >>>
> >>> Please inform us immediately and destroy the original transmittal.
> Thank
> >>> you for your cooperation.
> >>>
> >>>
> >>
> >>
> >>
> >> --
> >>
> >> Groete/Regards
> >>
> >> Nafiesa Allie
> >>
> >> Kromco (Pty) Ltd
> >>
> >> | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za |
> >>
> >> *Important Notice: This e-mail may contain trade secrets or privileged,
> >> undisclosed, or otherwise confidential information.
> >>
> >> If you have received this e-mail in error, you are hereby notified that
> >> any review, copying, or distribution of it is strictly prohibited.
> >>
> >> Please inform us immediately and destroy the original transmittal. Thank
> >> you for your cooperation.
> >>
> >>
> >
> >
> >
> > --
> >
> > Groete/Regards
> >
> > Nafiesa Allie
> >
> > Kromco (Pty) Ltd
> >
> > | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za |
> >
> > *Important Notice: This e-mail may contain trade secrets or privileged,
> > undisclosed, or otherwise confidential information.
> >
> > If you have received this e-mail in error, you are hereby notified that
> any
> > review, copying, or distribution of it is strictly prohibited.
> >
> > Please inform us immediately and destroy the original transmittal. Thank
> you
> > for your cooperation.
> >
> >
>
>
>
> --
> Best regards, Ruslan.
>



-- 

Groete/Regards

Nafiesa Allie

Kromco (Pty) Ltd

| t +27[0]21 850-6847 | f +27[0]21 850-6871 | e nafiesaa at kromco.co.za |

*Important Notice: This e-mail may contain trade secrets or privileged,
undisclosed, or otherwise confidential information.

If you have received this e-mail in error, you are hereby notified that any
review, copying, or distribution of it is strictly prohibited.

Please inform us immediately and destroy the original transmittal. Thank
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