[rt-users] Perl API: list of available queues, owners, status

Kevin Falcone falcone at bestpractical.com
Thu Jul 12 15:00:00 EDT 2012

On Thu, Jul 12, 2012 at 07:43:16PM +0100, Richard McMahon wrote:
> I am doing some ASCII perl reports and one of the options is to supply
> the queue name. I want to be able to get a list of the queues that
> are available as an input check.

In that case, it's probably easier to ->Load the queue by name and see
if it exists, rather than list 20 queues and name compare each.


> On Thu, 12 Jul 2012, Ruslan Zakirov wrote:
> >Date: Thu, 12 Jul 2012 21:30:15 +0300
> >From: Ruslan Zakirov <ruz at bestpractical.com>
> >To: Richard McMahon <rgm at ast.cam.ac.uk>
> >Cc: rt-users at lists.bestpractical.com
> >Subject: Re: [rt-users] Perl API: list of available queues, owners, status
> >
> >On Thu, Jul 12, 2012 at 7:58 PM, Richard McMahon <rgm at ast.cam.ac.uk> wrote:
> >>Hello,
> >>
> >>Is there a way/example of how to get a list of queues, owners, status using
> >>the Perl API?
> >>
> >>I want to cycle through making a list counts for each owner
> >>and queue by status.
> >
> >You want count tickets groupped by queue, owner and status, right? You
> >really don't want to iterate over anything. It will be very slow.
> >Instead take a look at how QueueSummaryBy* files do it in RT 4.0 and
> >how RT::Extension::SummaryByUser (on CPAN) does similar task. You just
> >need to combine two tables into one big table.
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