[rt-users] OnCorrespondNotify Owner and AdminCCs

Ruslan Zakirov ruz at bestpractical.com
Tue Jul 17 13:29:42 EDT 2012

On Fri, Jul 13, 2012 at 8:24 PM, Kailas Narendran <kailas at kiinde.com> wrote:
> We're using RT and have a situation where, on correspondence, we need to
> notify both Owners and AdminCCs.  If someone is on both lists, then we would
> want them to be only notified once.
> I found an example at http://requesttracker.wikia.com/wiki/ScripAction, but
> it sounded (from conversations on IRC) that it should be possible to do this
> w/out mucking with the database schema (as well as not assuming that the sql
> in the example would work in the latest RT version).
> I'm new to customizing RT and am not sure where to start.  has anyone run
> into this situation before and help me with how to accomplish this?

Start from setting up clone of production to play with without being
afraid to break

Take a look at http://requesttracker.wikia.com/wiki/InitialData, it's
better approach
to insert a scrip action.

> thanks!
> -k

Best regards, Ruslan.

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