[rt-users] Inline screenshots

Rémi mirebob at gmail.com
Thu Jul 19 06:59:22 EDT 2012

Hi rt-users,

I got this working in RT 3.8.8 with modifying /Elements/SrubHTML to
authorize IMG elements and src attribute. After that you can see
inline images in ticket history.
In RT4, SrubHTML have been moved to /RT/Interface/Web.pm


2012/5/10  <rosewood at gmx.de>:
> On the RT Demo site you can paste screenshots into the ticket, like this:
> http://dl.dropbox.com/u/7981096/rtticket.png
> But when you submit the ticket the inline screenshot goes away. If you click
> the download link you get the raw html showing <img alt=""
> src="data:image/png;base64,iVBORw.
> Now, if you ATTACH a screenshot, that does show inline.
> With all of that said about the demo site, on my clean install of RT 4.0.5,
> I can't even paste the screenshot in.
> Is there a way to get inline screenshots working? The kind of problems we
> are tracking will require multiple screenshots for the ticket and to have
> them have to save each screenshot and attach them would really defeat the
> purpose of streamlining the process.
> Thank you

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