[rt-users] Missing headers on Download

[Brian Schrock]

Here is how I solved it...

rt3/html/Ticket/Attachment/WithHeaders/dhandler


    #Load Parent Attachment to get e-mail headers...
    my $AttachmentObjParent = new RT::Attachment( $session{'CurrentUser'} );
    my $parent = $AttachmentObj->Parent;
    while ( $parent != 0 ) {
        $AttachmentObjParent->Load( $parent  );
        $parent = $AttachmentObjParent->Parent;
    }

    # XXX: should we check handle html here and integrate headers into html?
    $r->content_type( $content_type );
    $m->clear_buffer;
    #$m->out( $AttachmentObj->EncodedHeaders( $enc ) );
    #$m->out( $AttachmentObjParent->Headers );
    my @headers = split( "\n", $AttachmentObjParent->Headers);
    foreach my $header ( @headers ) {
        #$m->out( "\nAnother one:\n");
        #$m->out( $header );
        if ($header =~ /^(Subject|From|To|Date)/) {
                $m->out( "$header\n" );
        }
    }
    $m->out( "\n\n" );
    $m->out( $AttachmentObj->OriginalContent );
    $m->abort;


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Brian Schrock
Sent: Thursday, July 19, 2012 10:15 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Missing headers on Download

Thank you, I noticed the same thing so I am modifying the dhandler script to walk the attachment tree up to the parent until Parent=0.

rt3/html/Ticket/Attachment/WithHeaders/dhandler

my $AttachmentObjParent = new RT::Attachment( $session{'CurrentUser'} ); $AttachmentObjParent->Load( $AttachmentObj->Parent );

And then I added this later in the file...
$m->out( $AttachmentObjParent->Headers );

Thanks for the response that is exactly the kind of info I needed.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Thursday, July 19, 2012 4:01 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Missing headers on Download

On 07/18/2012 02:47 PM, Ruslan Zakirov wrote:
>> When we click on the “Download (untitled) / with headers” link we get 
>> some of the headers, but the FROM TO and SUBJECT are missing. Is 
>> there a way to change RT so that it does display those headers when we click that link?
>>
>
> Probably you have multipart message and subject, from and many other 
> headers are only on top part of the mail. This view is mostly for 
> admins rather than mortals :)

A trick that generally works (but not always, esp. on high traffic RTs):

Click on the "with headers" link for the first part of the message (usually text/* for multipart/ mail) and then subtract one from the number at the end of the URL to get the top-level parent part with the headers you want.

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