[rt-users] RT config files different instances

Ruslan Zakirov ruslan.zakirov at gmail.com
Thu Jul 19 15:19:51 EDT 2012


Sorry for delay. Didn't know how to describe situation.

1) Don't use REST for anything except creating and replying to
tickets. REST needs complete rewrite.

2) Anything that does reporting via higher level than perl API will
suffer performance issues at some point.

3) You can write a perl program that talks to one set of RT libraries
at a moment.

4) You can write a program that can work with 3.8 API and 4.0 API.

5) Never use RT libraries that don't match DB.

On Mon, Jul 16, 2012 at 12:57 PM, Richard McMahon <rgm at ast.cam.ac.uk> wrote:
> OK, my current two RT instances are 3.8(production) and
> 4.05 (Development). The 3.8 system will move to 4.06 soon.
> Use of REST is a possibility but would be mission creep at
> the moment.
> To avoid problems it would be useful to be able to get the RT version
> numbers programmatically for:
> (i)  local RT API libraries
> (ii) remote host [this could use REST] if the local API does not
> support it.
> r.

Best regards, Ruslan.

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