[rt-users] Name: Hans being found when looking for johansen

Kevin Falcone falcone at bestpractical.com
Fri Jul 20 11:08:16 EDT 2012

On Tue, Jul 17, 2012 at 02:25:19PM -0700, Sandra Wittenbrock wrote:
> [Tue Jul 17 20:51:02 2012] [debug]: Attempting to use this
> canonicalization key: EmailAddress
> (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
> [Tue Jul 17 20:51:02 2012] [debug]: LDAP Search ===  Base:
> dc=xxx,dc=xxx,dc=gov == Filter:
> (&(objectClass=*)(mail=johansen at xxx.gov)) == Attrs:
> l,cn,st,mail,cn,co,streetAddress,postalCode,telephoneNumber,uid,cn

You should run an ldapsearch command using the base and filter that
RT-Authen-ExternalAuth is using and find out what records come back
from your LDAP server.

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