[rt-users] Backing up RT's configuration files?

[Kevin Elliott]

Sorry all - I'm a bit confused on where these files live.

I have RT-ish stuff in:

/usr/share/request-tracker4
/usr/local/share/request-tracker4
/etc/request-tracker4

Should I just grab all of those directories in my backup?

What about the mail filters for each queue? I can't find anything in /etc/postfix/ that looks related. Are the filters configured within-RT?

I'm working with a Debian server for what its worth.




-----Original Message-----
From: Scotto Alberto [mailto:al.scotto at reply.it] 
Sent: Thursday, July 12, 2012 10:14 AM
To: Kevin Elliott; rt-users at lists.bestpractical.com
Subject: R: Backing up RT's configuration files?

Hi Kevin,

I think it's enough to back up:
- etc/ containing RT's config files
- local/ containing all the extensions you added and your own customizations

Regards

________________________________________
Inizio: rt-users-bounces at lists.bestpractical.com [rt-users-bounces at lists.bestpractical.com] per conto di Kevin Elliott [kevin_elliott at ci.juneau.ak.us]
Inviato: giovedì 12 luglio 2012 19.52
Fine: rt-users at lists.bestpractical.com
Oggetto: [rt-users] Backing up RT's configuration files?

Hello all.

I have temporary custodianship over our RT server and would like to implement some sort of simple script backup system.

I'm planning on just dumping a copy of the database onto our backup server but what other files should I tar and move off the host? I am not very familiar with the underpinnings of RT so it's difficult for me to decide what to backup.

What files/directories should I backup so that I can quickly recover the RT server and our ticket content in the event of Something Bad(TM)?


Thanks.

--
Kevin Elliott

Network Specialist
City and Borough of Juneau, MIS
(907) 586 - 0905



Alberto Scotto

Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto at reply.it
www.reply.it


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