[rt-users] Backing up RT's configuration files?

Thomas Sibley trs at bestpractical.com
Fri Jul 20 15:52:12 EDT 2012

On 07/20/2012 12:45 PM, Kevin Elliott wrote:
> Sorry all - I'm a bit confused on where these files live.
> I have RT-ish stuff in:
> /usr/share/request-tracker4
> /usr/local/share/request-tracker4
> /etc/request-tracker4
> Should I just grab all of those directories in my backup?

Yes.  See `dpkg -L request-tracker4` for all the files the Debian
package installed, and if there are any directories you missed.

With the official packages this is slightly easier since everything
lives under one directory (/opt/rt4).

> What about the mail filters for each queue? I can't find anything in /etc/postfix/ that looks related. Are the filters configured within-RT?


Don't forget your crontab for RT.

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