[rt-users] Charset for logs

Ole Jon Bjørkum olejon at live.com
Mon Jul 23 03:36:27 EDT 2012

RT is installed from the Ubuntu repository, and the installation seems to log to /var/log/syslog and /var/log/apache2/error.log. However, I just discovered that it is only the Apache log that has charset problems. The syslog shows all characters correctly. Also, the Apache log logs in GMT while the syslog logs in the correct timezone, but I guess that is how it's supposed to be.
I'm not quite sure what you mean by raw subject line.
This is what shows up in Outlooks internet headers: Alle nye og ?pne sakerThis is how the subject line looks in Outlook: Alle nye og �pne saker jeg eier
The question mark should be the character "å", so the word should be "åpne"
The message body uses the correct charset (I can see that UTF-8 is specified in the HTML).

> Date: Fri, 20 Jul 2012 08:17:45 -0700
> From: falcone at bestpractical.com
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Charset for logs
> On Fri, Jul 20, 2012 at 09:24:22AM +0200, Ole Jon Bjørkum wrote:
> >    Ever since we started to use RT (before 3.8.7, now 4.0.4), it doesn't seem to use the correct
> >    charset for logging. All norwegian characters (aeo/aa) becomes: **. I can see this because we
> >    have scrips that contain norwegian characters, and every time a scrip is launched, it is
> >    logged to the Apache log. 
> How are you logging, Syslog, Screen, File? RT has several different ways
> to log and it's impossible to test without knowing.
> >    Today I also noticed that if I subscribe to a dashboard with
> >    norwegian characters in its name, the subject of the email sent out also have this problem (**
> >    instead of ae, o/ or aa). The email body however, has the correct charset. There is no charset
> >    problems in the web UI. How can this be fixed?
> Please provide a raw Subject: line so we can see what's going on.
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