[rt-users] Charset for logs

Kevin Falcone falcone at bestpractical.com
Fri Jul 20 11:17:45 EDT 2012

On Fri, Jul 20, 2012 at 09:24:22AM +0200, Ole Jon Bjørkum wrote:
>    Ever since we started to use RT (before 3.8.7, now 4.0.4), it doesn't seem to use the correct
>    charset for logging. All norwegian characters (aeo/aa) becomes: **. I can see this because we
>    have scrips that contain norwegian characters, and every time a scrip is launched, it is
>    logged to the Apache log. 

How are you logging, Syslog, Screen, File? RT has several different ways
to log and it's impossible to test without knowing.

>    Today I also noticed that if I subscribe to a dashboard with
>    norwegian characters in its name, the subject of the email sent out also have this problem (**
>    instead of ae, o/ or aa). The email body however, has the correct charset. There is no charset
>    problems in the web UI. How can this be fixed?

Please provide a raw Subject: line so we can see what's going on.
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