[rt-users] Group not found

Betz, Gregory gregory.betz at thesiorg.com
Wed Jul 25 10:18:07 EDT 2012 

Hello all,

I am having issues trying to add watchers to most of my queues.  When I try to add a user or group I receive the error message "Group not found".

I can set watchers for 2 queues (one is the General queue) out of 9 total queues.

Also, I noticed that the 2 queues that I can set watchers has items under Roles in Group Rights while the queues that I cannot set the watchers does not.

The following error message is displayed in /var/log/httpd/error_log

======================================================================================================================================================

[Wed Jul 25 12:05:06 2012] [warning]: DBD::Pg::st execute failed: ERROR:  syntax error at or near ")"

LINE 1: ...nt(main.id) FROM GroupMembers main  WHERE (main.GroupId = )

                                                                     ^ at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 587. (/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm:587)





[Wed Jul 25 12:05:06 2012] [warning]: RT::Handle=HASH(0x7fbc4de27b10) couldn't execute the query 'SELECT count(main.id) FROM GroupMembers main  WHERE (main.GroupId = ) ' at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 600.

        DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0x7fbc4de27b10)', 'SELECT count(main.id) FROM GroupMembers main  WHERE (main.Gro...') called at /usr/local/share/perl5/DBIx/SearchBuilder.pm line 291

        DBIx::SearchBuilder::_DoCount('RT::GroupMembers=HASH(0x7fbc4febdfb8)') called at /opt/rt4/sbin/../lib/RT/SearchBuilder.pm line 331

        RT::SearchBuilder::_DoCount('RT::GroupMembers=HASH(0x7fbc4febdfb8)') called at /usr/local/share/perl5/DBIx/SearchBuilder.pm line 1407

        DBIx::SearchBuilder::Count('RT::GroupMembers=HASH(0x7fbc4febdfb8)') called at /opt/rt4/local/html/Admin/Elements/EditQueueWatchers line 48

        HTML::Mason::Commands::__ANON__('QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135

        HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4febff68)', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302

        eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292

        HTML::Mason::Request::comp(undef, undef, 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called at /opt/rt4/local/html/Admin/Elements/EditQueueWatcherGroup line 55

        HTML::Mason::Commands::__ANON__('Label', 'AdminCc', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135

        HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4febca88)', 'Label', 'AdminCc', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302

        eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292

        HTML::Mason::Request::comp(undef, undef, 'Label', 'AdminCc', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called at /opt/rt4/local/html/Admin/Queues/People.html line 65

        HTML::Mason::Commands::__ANON__('GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', 'GroupString', '', 'Queue-AddWatcher-Principal-30', ...) called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135

        HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4feaff30)', 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', 'GroupString', '', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302

        eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292

        HTML::Mason::Request::comp(undef, undef, undef, 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 955

        HTML::Mason::Request::call_next('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)', 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, 'UserString', '', ...) called at /opt/rt4/local/html/Admin/autohandler line 49

        HTML::Mason::Commands::__ANON__('GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', 'GroupString', '', 'Queue-AddWatcher-Principal-30', ...) called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135

        HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4ea48560)', 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', 'GroupString', '', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302

        eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292

        HTML::Mason::Request::comp(undef, undef, undef, 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', ...) called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 548

        RT::Interface::Web::ShowRequestedPage('HASH(0x7fbc4feafc00)') called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 295

        RT::Interface::Web::HandleRequest('HASH(0x7fbc4feafc00)') called at /opt/rt4/local/html/autohandler line 53

        HTML::Mason::Commands::__ANON__('UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, 'GroupOp', 'LIKE', 'GroupString', ...) called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135

        HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4e16e7c0)', 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, 'GroupOp', 'LIKE', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1297

        eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292

        HTML::Mason::Request::comp(undef, undef, undef, 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 481

        eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 481

        eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 433

        HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)') called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 85

        eval {...} called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 85

        HTML::Mason::Request::PSGI::exec('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)') called at /usr/local/share/perl5/HTML/Mason/Interp.pm line 342

        HTML::Mason::Interp::exec(undef, undef, 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, 'GroupOp', ...) called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 48

        eval {...} called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 48

        HTML::Mason::PSGIHandler::invoke_mason('HTML::Mason::PSGIHandler::Streamy=HASH(0x7fbc4d42e258)', 'HTML::Mason::FakeApache=HASH(0x7fbc5000a380)', 'HASH(0x7fbc4fec58c0)') called at /usr/local/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm line 52

        HTML::Mason::PSGIHandler::Streamy::__ANON__('CODE(0x7fbc50014e68)') called at /opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm line 255

        RT::Interface::Web::Handler::__ANON__('CODE(0x7fbc50014e68)') called at /usr/local/share/perl5/Plack/Util.pm line 324

        Plack::Util::__ANON__('CODE(0x7fbc4febe048)') called at /usr/local/share/perl5/Plack/Handler/Apache2.pm line 68

        Plack::Handler::Apache2::call_app('Plack::Handler::Apache2', 'Apache2::RequestRec=SCALAR(0x7fbc4fbb9fb8)', 'CODE(0x7fbc4cd08338)') called at /usr/local/share/perl5/Plack/Handler/Apache2.pm line 91

        Plack::Handler::Apache2::handler('Apache2::RequestRec=SCALAR(0x7fbc4fbb9fb8)') called at -e line 0

        eval {...} called at -e line 0 (/usr/local/share/perl5/Carp.pm:103)
 ======================================================================================================================================================

Any help would be greatly appreciated!

Thanks,
Greg

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