[rt-users] Looping of RT bounce

Michele Pinassi michele.pinassi at unisi.it
Thu Jul 26 03:34:34 EDT 2012

Hi all,

sometimes happens that my RT system start sending a lot of "RT Bounces".
On rt.log i got:

[Wed Jul 25 13:44:56 2012] [crit]: RT Received mail
(<20120725134439.CF23F1ED8 at xxxx.unisi.it>
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1796)
[Wed Jul 25 13:44:56 2012] [crit]: RT thinks this message may be a
bounce (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245)
[Wed Jul 25 13:44:56 2012] [error]: Could not record email: Message
Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)

on mail.log (i use postfix) i have:

Jul 25 15:44:37 tickets postfix/qmgr[31774]: 63F161EDA: from=<>,
size=175692, nrcpt=1 (queue active)
Jul 25 15:44:39 tickets postfix/local[31789]: 63F161EDA:
to=<centralino at xxxx.unisi.it>, relay=local, delay=2.6,
delays=0.09/0/0/2.5, dsn=2.0.0, status=sent (delivered to command:
/opt/rt4/bin/rt-mailgate --queue Centralino --action correspond --url
Jul 25 15:44:39 tickets postfix/qmgr[31774]: 63F161EDA: removed

in infinite loop that flood our mail system.

How i can solve this ?

Thanks, Michele

Dott. Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza Informatica - Università degli Studi
di Siena
tel: 0577.(23)2169 - fax: 0577.(23)2053

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