[rt-users] username same but realname and email is different for existing user compare to ldap attribute, caused create ticket failed

[Thomas Sibley]

On 07/25/2012 11:27 AM, Asif Iqbal wrote:
> Should I change the matching restriction on the config file from
> 
>                 # to just the Name and EmailAddress to save
> encountering problems later.
>                 'attr_match_list'    =>         [       'Name',
>                                                         'EmailAddress',
>                                                         'RealName',
>                                                 ],

Don't change attr_map, it's not used for auth just updating info.
attr_match_list should almost never contain RealName.  Read the comment
right above it, the last line of which you pasted above and recommends
changing the example "to just Name and EmailAddress to save encountering
problems later".