[rt-users] Support for attached file in mobile interface

Thomas Sibley trs at bestpractical.com
Thu Jul 26 12:18:04 EDT 2012

On 07/26/2012 07:23 AM, Francesca Del Corso wrote:
> I would like to know if the mobile interface of RT supports the
> attachment of one or more files into a new created ticket, I have
> installed the last plugin RT-Extension-MobileUI-1.02 into my RT 4.0.6
> version and I connect with my iPhone 4 to the RT web site (with the
> option /m);  when I try to create a new ticket, in the Attach file
> section the button Browse is greyed and there is no field where I can
> write the name of the file I want to attach. When I press the Add More
> Files button nothing happens.  It is correct? Do you think to implement
> this feature if it is not permitted at the moment?  

The MobileUI extension was folding into core RT 4.  You shouldn't
install it on RT 4, only RT 3.  As for attaching, Mobile Safari doesn't
support file uploads.  There's no file management on iOS.

More information about the rt-users mailing list