[rt-users] RT intermittently fails to send mails after recent Debian Update

Tue Jul 31 06:51:44 EDT 2012

You missing recepient: as you can see in logs, rt is trying to send message
to To: "AdminCc of CANCOM Tickets Ticket #53293":;, but there is no
recepient's email address (and postfix drops such message). Please check
your users and verifu if all of them have email address and if in your
ticket correct address is given.

On Tue, Jul 31, 2012 at 11:44 AM, Nehmer Torben <Torben.Nehmer at cancom.de>wrote:

> Hello,****
>
> ** **
>
> I am using RT 4 on an Debian Stable using the backports builds. On
> Saturday we updated the installation to 4.0.5-3~bpo60+1 in response to the
> latest security advisory. Since then, we have intermittent problems in the
> mail communication originating from the RT system. Most of the mails work
> fine (perhaps 99%) but a few are rejected by Postfix with this error
> message:****
>
> ** **
>
>                 postfix/sendmail[31546]: fatal: www-data(33): No recipient
> addresses found in message header****
>
> ** **
>
> There have not been any configuration changes over the weekend except for
> the RT upgrade off 4.0.5-1~bpo60+1. ****
>
> ** **
>
> Upon setting the log level to Debug I had the following case just a few
> minutes ago:****
>
> ** **
>
> A new mail got in over the Mail gateway from User h.s at domain, a user
> already known to RT. The ticket got created correctly in the queue *
> MwStFreigabe* in question. It had no owner and h.s at domain as requestor.
> In addition, the queue has a.s at domain as AdminCC configured. ****
>
> ** **
>
> Now RT fails to send both mails related to this ticket creation:****
>
> ** **
>
> First there is Scrip scrip 4, which is configured as “On Create, Notify
> AdminCcs with Global Template Transaction during TransactionCreate”, there
> is nothing user defined beyond this. ****
>
> ** **
>
> The template Transaction is of Type Perl and looks like this:****
>
> ** **
>
> RT-Attach-Message: yes****
>
> ** **
>
> ** **
>
> {$Transaction->CreatedAsString}: Anfrage {$Ticket->id} wurde verändert.***
> *
>
> Transaktion: {$Transaction->Description}****
>
>      Bereich: {$Ticket->QueueObj->Name}****
>
>      Betreff: {$Transaction->Subject || $Ticket->Subject || "(No subject
> given)"}****
>
>     Besitzer: {$Ticket->OwnerObj->Name}****
>
>     Klienten: {$Ticket->RequestorAddresses}****
>
>       Status: {$Ticket->Status}****
>
>    Priorität: {$Ticket->Priority}/{$Ticket->FinalPriority}****
>
> Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >****
>
> ** **
>
> ** **
>
> {$Transaction->Content()}****
>
> ** **
>
> The mail doesn’t get sent with the error above. RT logs this (some
> messages about skipped scripts skipped for brevity), the transaction in
> question was the 964235 on Ticket 53293:****
>
> ** **
>
> [Tue Jul 31 08:47:07 2012] [debug]: Committing scrip #4 on txn #964235 of
> ticket #53293 (/usr/share/request-tracker4/lib/RT/Scrips.pm:192)****
>
> [Tue Jul 31 08:47:07 2012] [debug]: Calling SetRecipientDigests for
> transaction RT::Transaction=HASH(0x7fcf305d8918), id 964235
> (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:644)****
>
> [Tue Jul 31 08:47:07 2012] [debug]: Working on mailfield Cc; recipients
> are  (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:660)****
>
> [Tue Jul 31 08:47:07 2012] [debug]: Subject:
> =?UTF-8?B?W013U3QgRnJlaWdhYmUgIzUzMjkzXSBjY2QgLSAxMjUzMDcwIC0gVW50ZXJu?=**
> **
>
> =?UTF-8?B?ZWhtZXJlaWdlbnNjaGFmdCBwcsO8ZmVu?=****
>
> From: "The RT System itself via RT" <queue at domain>****
>
> Reply-To: queue.rt at domain****
>
> In-Reply-To: ****
>
> References: <RT-Ticket-53293 at domain>****
>
> Message-ID: <rt-4.0.5-31511-1343724427-334.53293-4-0 at domain>****
>
> Precedence: bulk****
>
> X-RT-Loop-Prevention: CANCOM Tickets****
>
> RT-Ticket: CANCOM Tickets #53293****
>
> Managed-by: RT 4.0.5 (http://www.bestpractical.com/rt/)****
>
> Bcc: a.s at domain****
>
> To: "AdminCc of CANCOM Tickets Ticket #53293":;****
>
> MIME-Version: 1.0****
>
> Content-Transfer-Encoding: 8bit****
>
> Content-Type: text/plain; charset="utf-8"****
>
> X-RT-Original-Encoding: utf-8
> (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:667)****
>
> [Tue Jul 31 08:47:07 2012] [debug]: Removing deferred recipients from Cc:
> line (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:690)****
>
> [Tue Jul 31 08:47:07 2012] [debug]: Setting deferred recipients for
> attribute creation
> (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:699)****
>
> [Tue Jul 31 08:47:07 2012] [debug]: Working on mailfield Bcc; recipients
> are a.s at domain(/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:660)
> ****
>
> [Tue Jul 31 08:47:07 2012] [debug]: Subject:
> =?UTF-8?B?W013U3QgRnJlaWdhYmUgIzUzMjkzXSBjY2QgLSAxMjUzMDcwIC0gVW50ZXJu?=**
> **
>
> =?UTF-8?B?ZWhtZXJlaWdlbnNjaGFmdCBwcsO8ZmVu?=****
>
> From: "The RT System itself via RT" <queue at domain>****
>
> Reply-To: queue at domain****
>
> In-Reply-To: ****
>
> References: <RT-Ticket-53293 at domain >****
>
> Message-ID: <rt-4.0.5-31511-1343724427-334.53293-4-0 at domain >****
>
> Precedence: bulk****
>
> X-RT-Loop-Prevention: CANCOM Tickets****
>
> RT-Ticket: CANCOM Tickets #53293****
>
> Managed-by: RT 4.0.5 (http://www.bestpractical.com/rt/)****
>
> Bcc: a.s at domain****
>
> To: "AdminCc of CANCOM Tickets Ticket #53293":;****
>
> MIME-Version: 1.0****
>
> Content-Transfer-Encoding: 8bit****
>
> Content-Type: text/plain; charset="utf-8"****
>
> X-RT-Original-Encoding: utf-8
> (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:667)****
>
> [Tue Jul 31 08:47:07 2012] [debug]: Got user mail preference 'Individual
> messages' for user alexander.schmucker at cancom.de(/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:681)
> ****
>
> [Tue Jul 31 08:47:07 2012] [debug]: Removing deferred recipients from Bcc:
> line (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:690)****
>
> [Tue Jul 31 08:47:07 2012] [debug]: Setting deferred recipients for
> attribute creation
> (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:699)****
>
> [Tue Jul 31 08:47:07 2012] [debug]: No recipients found for deferred
> delivery on transaction #964235
> (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:712)****
>
> [Tue Jul 31 08:47:07 2012] [info]:
> <rt-4.0.5-31511-1343724427-334.53293-4-0 at CANCOM> #53293/964235 - Scrip 4
> AdminCC beim Erstellen benachrichtigen
> (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:301)****
>
> [Tue Jul 31 08:47:07 2012] [error]:
> <rt-4.0.5-31511-1343724427-334.53293-4-0 at CANCOM>: `/usr/sbin/sendmail -oi
> -t` exited with code 75
> (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:465)****
>
> [Tue Jul 31 08:47:07 2012] [crit]:
> <rt-4.0.5-31511-1343724427-334.53293-4-0 at CANCOM>: Could not send mail
> with command `/usr/sbin/sendmail -oi -t`:
> <rt-4.0.5-31511-1343724427-334.53293-4-0 at CANCOM>: `/usr/sbin/sendmail -oi
> -t` exited with code 75 at
> /usr/share/request-tracker4/lib/RT/Interface/Email.pm line 466.
> (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:470)****
>
> [Tue Jul 31 08:47:07 2012] [warning]: No EmailInputEncodings set, fallback
> to iso-8859-1 (/usr/share/request-tracker4/lib/RT/I18N.pm:431)****
>
> [Tue Jul 31 08:47:07 2012] [warning]: No EmailInputEncodings set, fallback
> to iso-8859-1 (/usr/share/request-tracker4/lib/RT/I18N.pm:431)****
>
> [Tue Jul 31 08:47:07 2012] [debug]: Converting 'iso-8859-1' to 'utf-8' for
> text/plain - Subjectless message
> (/usr/share/request-tracker4/lib/RT/I18N.pm:240)****
>
> ** **
>
> I’d appreciate any help to get to the bottom of this.****
>
> ** **
>
> Best regards,
> Torben Nehmer****
>
> -------
> Torben Nehmer
> Diplom Informatiker (FH)
> Business System Developer****
>
> CANCOM Deutschland GmbH
> Messerschmittstr. 20
> 89343 Scheppach
> Germany****
>
> Tel.: +49 8225 - 996-1118
> Fax: +49 8225 - 996-41118
> torben.nehmer at cancom.de
> www.cancom.de****
>
> CANCOM Deutschland GmbH
> Sitz der Gesellschaft: Jettingen-Scheppach
> HRB 10653 Memmingen
> Geschäftsführer: Martin Mayr, Tobias Hörmann****
>
> Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und
> ausschließlich für den Gebrauch durch den Empfänger bestimmt!
> This e-mail and any files transmitted with it are confidential intended
> solely for the use of the addressee!****
>
> ** **
>

-- 
Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi at arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509  C70E 87C8 666E 7F2A B658
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120731/8ad45167/attachment.htm>