[rt-users] Looping of RT bounce

Kevin Falcone falcone at bestpractical.com
Tue Jul 31 12:31:35 EDT 2012

On Wed, Jul 25, 2012 at 03:48:53PM +0200, Michele Pinassi wrote:
> Hi all,
> sometimes happens that my RT system start sending a lot of "RT Bounces".
> On rt.log i got:
> [Wed Jul 25 13:44:56 2012] [crit]: RT Received mail
> (<20120725134439.CF23F1ED8 at tickets.unisi.it>
> ) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1796)
> [Wed Jul 25 13:44:56 2012] [crit]: RT thinks this message may be a
> bounce (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245)
> [Wed Jul 25 13:44:56 2012] [error]: Could not record email: Message
> Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
> on mail.log (i use postfix) i have:
> Jul 25 15:44:37 tickets postfix/qmgr[31774]: 63F161EDA: from=<>,
> size=175692, nrcpt=1 (queue active)
> Jul 25 15:44:39 tickets postfix/local[31789]: 63F161EDA:
> to=<centralino at xxxx.unisi.it>, relay=local, delay=2.6,
> delays=0.09/0/0/2.5, dsn=2.0.0, status=sent (delivered to command:
> /opt/rt4/bin/rt-mailgate --queue Centralino --action correspond --url
> https://xxxx.unisi.it/)
> Jul 25 15:44:39 tickets postfix/qmgr[31774]: 63F161EDA: removed
> in infinite loop that flood our mail system.

I can't tell from your logs, but do you have $OwnerEmail set up to
redirect to an RT address?  That's against the docs.  Something has
tricked RT into sending mail to itself (see the first log) and you
should figure out how that happened and make sure RT has a correct
OwnerEmail and RTAddressRegexp setting if needed.

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